Assistant Community Manager (2204)

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TYPE OF WORK

Part Time

SALARY

$5

ID PROOF

50

DATE POSTED

Nov 28, 2022

JOB OVERVIEW

Hi there Super VA,

Do you want to work in the comfort of your home? Is it your dream to be with your family while providing for their needs?
Life will never be the same for you!

We are waiting for someone organized, friendly, and a problem solver.


Summary:

Homeowners Management Company, LLC (HMC) in Concord, CA recently celebrated 30 years in the HOA management industry. Our long-term success and excellent reputation are the results of our demonstrated commitment to Culture, Community, and Education. We are continuing to experience manageable organic growth and are looking to add professional administrative talent to our growing team. The Assistant Community Manager (ACM) provides support to the community management team with the day-to-day operations of the communities for which we provide management services. ACMs will establish and maintain a professional, service-oriented relationship with the management team, other employees, clients, and service providers. This position requires an individual who is well-spoken, customer service-oriented, and who can multi-task and prioritize at a rapid pace.

Duties:

- Community Support
- Provides first-level support to Community Association Managers (CAMs)
- Must be able to read, understand and develop familiarity with association governing documents
- Understand and uphold community governing documents, as well as, local, state, and federal regulations applicable to community association management
- Research and understand homeowner accounts to provide information on account balances, payments, applications, etc.
- Generate and track Work Orders to ensure satisfactory and timely completion
- Assist CAMs with:
- Responses to client inquiries for assigned associations
- Gathering bids for maintenance, repair, and capital projects
- Updating and maintaining community documents
- Responses for all incoming communications from homeowners, vendors, etc., for assigned communities
- Emails and calls are answered within 1-2 business days
- Inquiries are managed competently and quickly through to resolution
- Preparation of newsletters, association notices, and flyers.
- Maintenance and repair coordination in communities
- Generate and track Work Orders to ensure satisfactory and timely completion
- Correspond with vendors to review projects and monitor progress
- Enforcement process to uphold community standards, including:
- coordinate inspections;
- review and process compliance reports and letters;
- coordinate fine processes, and
- coordination of and preparation for hearings
- Architectural Change Process, including:
- provide information to homeowners regarding the architectural process in accordance with documented procedures and the association's governing documents;
- review submissions for completion
- coordinate correspondence for incomplete, approval, conditional, and denial letters based on Committee and Board decisions
- Assist CAMs with Board Meeting preparation as required
- Gathering documentation for, and assembly of, board meeting materials (a.k.a. Board Packs)
- Accounts payable process, including communications with vendors, submission of vendor invoices, and researching payments
- Delinquency/collection process
- Assist with the preparation and dissemination of documentation for annual elections or special balloting.
- Provide managers with the annual election folder, containing all copies and forms required
- Assist with the preparation and development of the annual budget and Budget Disclosure
- Community event planning and execution
- Corporate Communications:
- Answers incoming customer calls during business hours
- Dispatches inquiries to appropriate teaUpgrade to see actual infombers, as needed
- Maintains Call Logs
- Information Management
- Maintain homeowner and association information in a central database
- Organize and maintain digital and physical files for each association, including; association documentation and homeowner unit files.
- Organize, inventory, and maintain community archives for the storage
- Maintain association documents in the web portal and escrow system
- Maintain Community Information Sheet for each association
- Assist the management team with the maintenance of centralized calendars for communities and management team activities/deliverables
- Assist with tracking and coordination of management tasks/deliverables
- Assist with the documentation of Standard Operating Procedures and training materials
- Process orders for the resale or refinance of properties
- Coordinate vendor verification program for each community
- Coordinate Secretary of State filings for communities
- Other jobs and other duties as necessary and as assigned



Requirements:

- Education/Knowledge
- High School diploma or GED required - Associate degree preferred Minimum 3 years experience in a customer service capacity or any combination of education and experience in this regard
- Knowledge of business correspondence standards including rules of grammar, sentence structure, punctuation, and spelling
- Fluency in English, both verbal and written
- Knowledge of any other language (Spanish preferred) is desired
- Technical
- Proficiency with MS Office Suite; including Word, Excel, PowerPoint, Outlook, and Google Drive
- Knowledge of proper operation of standard office equipment including fax machine, copy machine, computer and ten-key
- General
- Experience in community association management and/or property management preferred
- Must be able to effectively and efficiently coordinate projects, multi-tasking at a rapid pace
- Demonstrated ability to maintain the confidentiality of records and to use discretion in the performance of daily activities
- Ability to research problems, prepare written recommendations and compose correspondence
- Proficient in making independent judgments and decisions
- Must be self-directed
- Must be able to work extended hours or overtime


Your work schedule will be from 8 AM to 5 PM PST.


I am Kaye, your Talent Manager and I will be with you all through this fantastic journey.

We love working with a VA that fits our mission, values, and pace. We are excited to grow with you!!


If you'd love to be that Super Virtual Assistant, click this link Upgrade to see actual info/42PJlzIfqZkzZOHBMSWG
and transform your life with us!


So what are you waiting for? Go ahead and prime yourself and your resume!! We are so excited for you!!

SKILL SUMMARY
English
Speaking Writing
Office & Admin (Virtual Assistant)
Project Coordinator
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