Customer Service Agent *Earn Up to $640 Per Month* / Phone Support

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TYPE OF WORK

Any

SALARY

$640 Per Month

ID PROOF

50

DATE POSTED

Sep 27, 2022

JOB OVERVIEW

About the job

We are a fast growing E-Commerce brand with a lot of opportunity, looking to bring on the best in class customer service agents to help handle inbound Emails, Live Chats, Social media Comments etc.

JOB RESPONSIBILITIES:
- Represent our brand well across all customer service channels!
- Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls.
- Work independently; manage time and multi-task.
- Communicate regularly with, team, and management using Slack and Email
- Convey solutions and ideas that will improve our business and Customer Service Experience!
- Attend teaUpgrade to see actual infoetings to check in with fellow teaUpgrade to see actual infombers and management

QUALITIES WE ARE LOOKING FOR:
- Team player who is hard working, positive, and open-minded
- Passionate about helping others
- Passion for learning and self-improvement
- Committed to working in a long term position with a lot of growth potential
- Someone who is able to work with minimal supervision and still do great work
- Willingness to learn and improve their skills
- Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other teaUpgrade to see actual infombers.
- Someone who is willing to go the extra mile for our customers
- Someone who is solution-driven and provides suggestions whenever they have questions
- Someone who does not make excuses and takes ownership of their actions
- Someone who is willing to accept constructive feedback and improve to be a better version of themselves

QUALIFICATIONS:
- A minimum of 2 yrs of Customer Service Experience preferred
- Strong communication skills - both written and verbal
- Strong use of grammar
- Critical thinking skills
- E-Commerce Experience is a PLUS!
- Reliable Internet Connection (Backup ISP is also required!)
- Reliable Working PC
- Experience using Shopify/ Amazon is a plus but not required.
- Experience using Gorgias, Zendesk, Freshdesk, Intercom, Re:Amaze or other customer service helpdesks is a plus but not required.
- Must be able to communicate via Zoom Video, Phone, Slack, and Email.
- Phone, Email, LiveChat, and SMS Support are a plus!
- Exceptional Time Management and Organizational skills

Perks & Benefits
-Salary - $4USD/hr Voice & $3USD/hr Non-Voice
-PTO
-HMO Health Insurance + Dental Coverage
-Permanent and full-time #WorkFromHome Set-up

Why join us?
-We're one of the fastest-growing e-commerce brands on Shopify.
-Extensive job Stability with multiple customer service positions available
-Work with a collaborative team and environment
-Tons of opportunity for internal expansion on the team (Team Lead, Trainer, Etc.)

How To Apply:
1. To apply, Copy & Paste the following link to your web browser:
Upgrade to see actual info
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.

SKILL SUMMARY
Customer Service & Admin Support
Phone Support Customer Support
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