Phone Support

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TYPE OF WORK

Full Time

SALARY

$4-$5/ HR

ID PROOF

70

DATE POSTED

Sep 27, 2022

JOB OVERVIEW

Cleanzen is a tech-driven cleaning service based in Boston, MA. We are growing quickly and bringing on a Virtual Assistant to help sustain company growth.

We are looking for someone that has great sales skills, customer service skills, live availability (have to reply with-in 5 minutes), is a fast learner, and can commit to working with a company long-term.

We are seeking a Virtual Assistant to help 40 hours per week 8AM-5PM EST US Time Monday to Friday. Please put Yes, I understand in Let us know about your experience with the task above

Requirements:

English Speaking VA and comfortable on phone
Sales-driven, uses empathy and listens when talking to customers to understand their needs
Hubstaff to track working hours
Reliable Internet, Reliable PC, Noise Cancelling Headset

Initial Responsibilities:
- Sales: Use empathy, listen and understand what customer wants are. Handling sales and customer inquiries. Take all inbound calls, transfer to me only when necessary

- Customer Service: Responding to customer inquiries and issues promptly and professionally. Cue the H.E.A.R.D method when dealing with customers.

Future Responsibilities:

- Operations: Managing cleaning teams, being an intermediary between our teams and customers, managing our schedules.

- Hiring: Help with onboarding, and vetting potential cleaning teams.

You will work closely with the team, have opportunities to learn new things, grow your skills, and be compensated well for your performance.

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SKILL SUMMARY
Office & Admin (Virtual Assistant)
Appointment Setter Project Coordinator Admin Assistant
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