Go-Getter Required! -eCommerce Store Operations - Customer Service, In-Bound Sales, Admin.

Do you know how to get things done?

Then we need to work together!

WHY DO YOU WANT THIS JOB?

- Exciting, fast-growing company
- Work from home
- Small, close team
- Long term position
- Feel empowered, make decisions
- Grow with the company
- Live up to your potential
- Learn new skills
- Learn more about e-commerce through courses provided
- Variety of tasks & projects to work on
- Earn new responsibilities
- Even become CEO if you want*

*Seriously - if you can prove yourself, I’ll really consider it.

Read through the end of the job post to be able to send us a valid application!
Not following instructions will get you Upgrade to see actual infoPANY INFO

A small and fast-growing customer-focused eCommerce store selling salon & spa furniture.
You can check it out here: Upgrade to see actual info.

We’re pretty busy.
You'll be taking over the day-to-day operations, so I can focus on growing the business.

This is an exciting long-term opportunity for you.

There’s only 1 person above you (me, the owner).
We will eventually grow & hire more, so you have the potential to become the manager, director … maybe even CEO - if you are amazing!

As you grow, the position can grow with you, based on your drive, skills, and interests.

Want to do social media? Awesome!
Want to focus on products? Fantasstic!
Want to learn to copy write? Incredible!
Want to do SEO outreach for link building? I love it!

Whichever direction your passion & talent take you, we’ll offer you free training & courses, so you really can live up to your potential.

Are you ready?

JOB OVERVIEW

You’ll be responsible for running the store, starting with just a few tasks.

As you learn, you’ll gradually be in charge of most operations.
We’ll train you on everything.

Main Responsibilities:
- Sales
- Customer service
- Order management
- Product management
- Business process, some data entry
- Reporting to me

You’ll answer customer questions over the phone, chat & email.
You’ll give quotes, take & coordinate orders, solve shipping problems, update spreadsheets, etc.

On average, order management takes about 40-70% of your day.

To apply, at the top of your cover letter, please write "I want to be in charge & take ownership".

IDEAL CANDIDATE

- People person w/ positive attitude
Friendly, fun, & a good listener. You need to be a strong communicator, speaking & writing.

- Make people feel comfortable - convey empathy.

- Self Starter
Self-motivated, happy working on your own with minimal guidance.

- Decision Maker
Comfortable making decisions and taking responsibility.

- Problem Solver
Able to think through problems, take initiative to help customers, recommend solutions, don't wait to be told what to do next.

- Follow Through/Proactive
If you are given a task, or a customer needs help, you need to follow up until it is fully solved.

- Assertive
Feel comfortable asking people to do Upgrade to see actual infol me when you disagree, & say why.

- Comfortable w/ Constructive Criticism
I'm always werking to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct & quick.

Do not apply if you’re not comfortable with constructive criticism.

- Cultural Flexibility
We're a Western company, sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also require you to be flexible and adapt to the way we do Upgrade to see actual infoPANY CULTURE
We're transparent.
Ask if something isn't clear or when there is an issue. Feel comfortable to express your difference of opinion.
We work hard during business hours, but we have fun interacting with each other and enjoy our free time!

PAY
Based on ability and experience.
Ranging from $400 to $800 and can be negotiated during the hiring process.
There's definitely potential for growth in the future as well, with or without commission system.

REQUIREMENTS
- Honest
- Reliable
- Communicative
- Fluent in English, near-native speaker
- Comfortable w/ basic business math
- Able to learn many kinds of tasks
- Able to think through a situation & take steps to solve the problem
- Organized, able to follow a process
- Pay attention to detaill
- Type 50 WPM

Preferred:
- Customer service experience
- Vietnamese/English speaker
- Shopify experience

ADDITIONAL
*REQUIRED -
Internet: Fast, stable connection that is NOT interrupted.
Work Environment: Be able to answer the phone quickly at any time during business Upgrade to see actual info loud background noise - no coffee shops, children, dogs, roosters, etc.

HOURS
Full-time position (40 hours/week) - Monday through Friday, 9 AM to 5 PM US Central Standard Time.

APPLY
Please fill out this Google form to qualify:
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Look forward to working with you.
Thanks!

Rien Vanmarcke
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