Account Support

Summary

Support corporate clients such as government agencies, working with internal staff to solve client issues with cloud-based web software applications.
Business communication, technical writing, problem solving and analytical skills preferred.

Responsibilities

First level support of customers over email, phone, ticket system
Interaction with customers and internal staff to solve customers’ issues
Testing web processes such as online forms, databases

Qualifications

Internet literacy
Knowledge of Microsoft Office products
Business Communication
Technical Writing
Problem Solving
Analytical Skills

Job Type: Full-time