Technical Support Representative

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TYPE OF WORK

Full Time

SALARY

$400 - 650 (depending on experience)

HOURS PER WEEK

TBD

DATE POSTED

Oct 07, 2022

JOB OVERVIEW

We are a New York based AI company that seeks seasoned level-2 technical support representatives to customer support by phone, or internet. Responsibilities include fielding technical support calls; using the Linux command line interface on a daily basis to access remote PCs and troubleshoot issues; configuring & testing Upgrade to see actual infon work on Monday-Friday between the hours of 6:00 AM - 2:00 PM Philippine Time. Additional on-call shifts may be scheduled according to availability. Training for internal systems and processes will be provided.

* Field technical support calls
* Troubleshoot hardware, software, and network issues
* Configure, test, and maintain equipment
* Create and manage support tickets for tracking and billing purposes
* Communicate frequently with management and customers on issues related to troubleshooting and frequent customer issues; provide customer support as necessary.


Qualifications:
* MUST LOVE THE COMMAND LINE
* Must have or be working toward a degree in a technology-related field
* Minimum 2 years of IT experience building and configuring systems as well as supporting both internal and external customers very useful
* Customer support experience of 3+ years
* Must be able to work with LINUX based operating systems, software, and filesystems
* Know how to ssh, navigate a linux filesystem, find and parse logs
* Minimum 3+ years hands-on experience supporting Linux systems
* Bash / python Scripting skills are a plus
* Knowledge of computing hardware including servers, switching, storage components would be helpful
* Basic reading of stack traces / logs to be able to search for duplicates, escalate to the correct team
* Ability to learn new skills quickly
* SQL MySQL knowledge a plus
* Familiarity with Jira, Confluence, Slack will be a major plus

ABOUT THE EMPLOYER

Contact Person: Mike

Member since: July 27, 2021

Total Job Posts: 5

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