Sales and Support Rep

We're looking for focused and passionate people to help grow our business.

You don't wait for others to break a trail — you blaze it yourself. You'll prospect and develop new leads via email, social media, LinkedIn, calling, and other resourceful "smart selling" lead generation practices. You'll qualify prospects to determine if our product is a good fit for their needs and ultimately provide Account Executives with high-quality closing opportunities.
Ideally, you've been successful meeting and exceeding a lead generation quota.


**Requirements

We're looking for genuinely nice people who are great to work with, respectful, and won't hesitate to put the customer's best interest first.

Fantastic communication and organization skills are a must.
Salesforce and SaaS experience is a plus but not necessary.
Recent college graduates welcome.
Never give up attitude.
The position is full-time.
Value Remote Work environment.
Customer support by phone and web site chat, and email
Trial user follow up
Customer survey

**Role involves:
Respond to a variety of incoming support and product inquiries from existing customers in a timely, professional and effective manner
Helping Customers solve business needs using our solution
Manage the post-sale relationship, which includes implementation, onboarding, training, driving adoption, Quarterly Business Reviews, and renewal
Identify opportunities for Account Expansions
Demo our software and answer technical questions
Use your problem-solving skills to provide technical support to our strategic customer base.
Handle sometimes complex customer requests through from initial contact until resolution
Take responsibility for customers having a great experience with our product.
Work with the tech team to report common user issues, suggest improvements and convey important feedback.
Gain firsthand experience working with a top-rated Salesforce AppExchange partner
Master and Support software products we build

**Keys to success:
Minimum of 2 years in a client-facing, presales, onboarding, and post-sales Role (preferably in a SaaS environment)
Experience working in CRM
Experience with technical support roles
Ability to learn new technologies quickly
Excellent verbal and written communication skills
Highly organized
Proactive
Ability to nurture relationships with key accounts

**Your needs:
1-A desktop or laptop computer with a speaker/microphone (either integrated or as a headset),
2-A reliable internet connection and a quiet room.
3-You should also be available during business hours 4 hours per day EST timezone (10:00 to 14:00)