Virtual Assistant - Customer Success - Remote

We are hiring 2-3 full-time Customer Happiness Specialists to join our team (Working hours vary between 8 am MST to 8 pm MST)

TASKS / RESPONSIBILITIES
(We have tutorials for these on our customer service ticketing system)

Scheduling: Coordinate logistics for services with clients and technicians
Quality control: Check services for quality before delivering to clients
Content management: Uploading, downloading, and sharing large files to and from clients
Chats/Calls/Emails: Respond to correspondences from customers and technicians throughout the day
Leadership: Collaborate with management teams to stay updated on new products, services, and policies
Account Management: Onboarding new clients and handling customer retention

REQUIREMENTS
- EXCELLENT written and verbal English communication skills
- 2+ years of Customer Service experience
- High school or College level education
- Internet speed of 10mbps download / 5mbps upload or faster
- Willingness to work full time for us as your sole employer
- Own your own computer and headset for calls
- Must have backup internet
- Experience with managing staff/departments is a STRONG advantage
- Experience using a customer support ticketing system or ZENDESK is a PLUS

ABOUT US
Pineapple Labs is a technology company that provides software and services to help market properties online. We are growing quickly and are looking for people who want to be a part of a fast-paced and innovative Upgrade to see actual infoeck us out -
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PAY
The pay will be determined based on your level of skill and the other people that apply for the job.

TO APPLY FOR THIS JOB
Send us your application and change the subject like to "Here is why I want to work with you - [Insert the word PINEAPPLE] - [Insert a one-word adjective to describe you] Customer Success".

In your application, answer the following prompt below completely. If we dUpgrade to see actual info to interview you there will be a video call interview between us so we can connect and see if there is a good fit. Video will be required on this call.

Write the answers to the following prompts, and include the numbers to make it easy to read.
1) Explain why you want this position in a few sentences.
2) Describe one of the businesses that you have done customer service with.
3) Describe your approach to helping solve someone's problem.
4) What is your desired pay for this position
5) What makes you stand out amongst the other candidates

Make sure to follow all the steps above. Those who won’t be able to follow the above instructions on how to apply will not be entertained.

Thanks,
Pineapple Labs Team