Customer Success Specialist (Interior Design) | Luxury E-commerce

Kathy Kuo Home is a luxury online home furnishings destination on a mission to help everyone #lovewhereyoulive.


Kathy Kuo Home carries a highly curated collection of home furnishings while offering clients premium interior design services and easy-to-shop look books. The KKH tea ---------- mbers are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, we would love for you to join our fast-paced, nimble, and creative team. Our offices are located in NYC, but are open to remote candidates who can work EST hours.


We are currently seeking an entry level Customer Service Representatives to work full time, New York hours (EST). This is a home-based, client-facing role.. This position reports into the Trade Specialist which is carved into three components - administrative / creative / customer loyalty but also encompasses a whole lot more. Large potential for growth in a stable, relaxed, creative environment.

Please see our luxury store at: ----------

Top reasons to work at KKH:

Creative opportunity
Positive and motivational environment
Agile hands on team
Job requirements:

Love of home decor and basic knowledge of furniture terms.
Ability to communicate with clients directly and responsible follow up.
Keen understanding of customer behavior and psychology, ability to empathize, offer design solutions, convert, retain and reward repeat customers.
Be courteous, professional and demonstrate an elevated style sensibility in design.
Be extremely organized and able to work in a fast paced, dynamic work environment juggling multiple tasks
Can do / roll your sleeves up attitude
Excellent team player while being able to still work independently without distraction
Proficiency with Excel in a Mac based environment
This position includes but is not limited to:

Up selling coordinates and identifying opportunities for additional services
Helping interior designers and non designers with design solutions
Managing claims and processing new orders
Generating invoices and custom orders
Maintaining composure and positive service etiquette during stressful situations
Resolving client product or service complaints quickly and effectively with retention as primary goal
Excellent written and verbal communication skills

Qualifications:

1-3+ years experience in sales / administrative type role
Extremely detail oriented and organized
Experience in conflict resolution and people management
Ability to seamlessly use phone, live chat, text and manage multiple clients at the same time
Outside of the above job descriptions, you are:

Continuously seeking to grow, learn and have a genuine desire to absorb and understand as much about design and the interior design business as you can; be extremely detail oriented, but above all, you love people (and dogs and children), love seeing them happy through great design and customer service.

The primary role is to assist in design decisions, order follow up with our interior design community and making sure those design savvy customers love every step of the purchasing, install and ultimately enjoyment of their KKH product. The position is very dynamic and everyday is slightly different with a lot of moving parts.

Please reach out if you are ALL of the above, have a strong desire to grow in a fashion based furniture/ decor company, love all things stylish and chic, and most importantly, be an excellent peoples person that brings a proactive, entrepreneurial spirit to our team.

Kindly reply to this post by including links to your resume and a short (1-2 min) video recording introducing yourself personally and professionally!

To make sure that you read this post until the end, please input your name, position you are applying for and the hashtag #lovewhereyoulive in the subject line.

Example: Jane Doe | CSS (Interior Design) | #lovewhereyoulive

We look forward to hearing from you!