Guest Services Manager (short term rentals)

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TYPE OF WORK

Full Time

SALARY

1500-2000 USD

HOURS PER WEEK

TBD

DATE POSTED

Dec 01, 2022

JOB OVERVIEW

We are a hotel and airbnb management company. Founded in 2015, we weathered the pandemic and are again starting to grow!

We are looking for 1 rockstar teaUpgrade to see actual infombers to oversee our guest and booking services team. **Note that this is a senior position. You should have at least 15 years relevant work experience, 5 of which must have been with guest services within a short or mid term property management company.** Your primary role will be to oversee the guest services team, answer questions, make judgment calls and make sure all communication and tasks are being communicated to the appropriate Upgrade to see actual info addition to overseeing guest services, you will be asked to operate in an internal project management capacity.

We are currently looking to fill the 4pm - 12am NYC time shift. You will be expected to work from your computer M-F, and monitor calls and messages from your phone on weekends (weekends are very slow with a typical shift seeing 1-2 messages the entire shift).

Requirements:
- 5+ years airbnb guest care experience for short term rentals
- 15 years work experience within hospitality
- Experience managing a team of at least 15 people
- 1 solid internet connection with at least 30mbps speed
- A backup internet connection in case of power outages
- A laptop and cell phone able to support the latest versions of igms and line2
- A calm demeanor and a quick wit
- Ability to think creatively under stress

Optional (let us know if you have any of the below skills!):
- Social media experience
- Marketing experience
- Real estate research experience
- Bookkeeping experience
- French, Spanish, or German

Benefits:
- 2 weeks paid vacation after your first 6 months
- 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)
- $1,000 education credits after your first 6 months
- Flexibility to switch shifts with other agents as needed
- Flexible choice of holidays (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish

Note that we will not be hiring anyone with less than 1 year short term rental experience. You are expected to be working on your own after a 2 week training period, and this is unfortunately just too steep a learning curve without prior experience.

To apply please send us a note about yourself and your short term rental (airbnb) experience. Please also mention job ID M9PLj9.

ABOUT THE EMPLOYER

Contact Person: Michelle H

Member since: December 15, 2020

Total Job Posts: 3

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