Student Engagement Manager

About this Role

As the Student Engagement Manager/Deputy RPL Manager, you will be responsible in monitoring and managing the students’ study progression. You will lead and manage our Student Support Officers Team. To be successful in this role, you should be analytical, a fast-learner, and organised with a proactive attitude and strong leadership skills. This role reports directly to the RPL Upgrade to see actual infopetencies and Qualifications:
Demonstrated ability to work in a team environment
Excellent time management and organisation skills
Familiarity with Microsoft Teams for team collaboration
A high level of maturity and the ability to communicate with a diverse range of people
Advanced technical skills including MS Office (Word, Excel, PowerPoint, Outlook, Office365)
Superior attention to detail and accuracy
Highly adept at process creation, improvement, and implementation
Strong critical thinking and analytical skills
Proactive and flexible; can effectively deal with changing priorities
Can problem solve, gather, and analyse relevant information and make sound recommendations
Demonstrated ability to provide high quality customer service, including showing patience, persistence in caring and follow-up, passionate in motivating peers
Excellent English communication skills (written and verbal)
Excellent leadership and developmental skills
High energy and dedication levels
Good people management and retention skills
High flexibility to change
Ability to handle conflict and difficult situations
Understand student life cycle communication touch points

Responsibilities:
Meet organisational KPIs and targets for the SSO (Student Support Officers) team
Provide monthly forecasts of enrolment completions
Manage student progression
Ensure and monitor accuracy of all data
Conduct audits in all SSO processes to ensure compliance
Ensure all scheduled emails and catch-ups with students and trainers are being done within the required timeframes
Deliver timely detailed reports
Ensure all procedures and written notices are documented and implemented
Audit students records and documentation and workflow to ensure compliance and best practice
Facilitate succession planning within your team by fostering leadership development and identifying gaps in skill
Implement changes and quality improvements seamlessly within the team
Exhibit effective communication skills with all staff and students
Manage and dedicate tasks and ensure effectiveness and efficiency
Establish strong working relationship with the other managers?and staff
Conduct training after gaps in skills have been identified.

To be Successful in this Role You Will Need:
Bachelor’s degree or higher qualification
Excellent English communications skills (both written and verbal)
Experience working in a multinational organisation a must
Managing multinational staff highly advantageous
Demonstrated experience in a similar role is preferred
Experience using aXcelerate or similar Student Management System is an advantage
Australia Registered Training Organisation experience is preferred
Understands ASQA and DESBT Compliance is an advantage