Accounts Receivable (AR) Coordinator

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May 17, 2022


Job Summary
The AR Coordinator will be responsible for performing billing and collections activities in a high-volume environment. The principal goals for this position are to accurately deliver customer invoices in a timely manner, resolve billing inquiries, follow-up on past due accounts, and deliver an excellent and responsive customer experience. The AR Coordinator will also be responsible for lending a hand with other accounting activities and projects as time permits.

Day to Day Responsibilities
• Utilize QuickBooks online to deliver customer invoices via email or billing portal daily
• Issue billing adjustments as necessary
• Interface with internal operations and support the customer billing experience
• Review open accounts for collection efforts
• Make outbound collection calls and emails in a professional manner while keeping and improving customer relationships
• Resolve client billing problems and rescue accounts receivable delinquency, while applying good customer service in a timely manner
• Post customer payments that arrive via ACH or Lockbox
• Identify issues attributing to account delinquency and discuss them with management
• Review and monitor customer accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements

Core Competencies
• Customer Oriented – you prioritize and take action on the needs of customers and always have the success of the customer and improving their experience top of mind.
• Gritty and able to hustle –You have a bias towards action and are results oriented.
• An owner mentality – you display a high level of ownership and embrace the challenge of delivering world-class service.
• Embrace the entrepreneurial environment – ability to thrive in a fast-paced and demanding environment with highly motivated teaj nhmbers who relish the opportunity to change the way an industry functions and are comfortable with the high expectations that come with it.
• Flexible – you embrace change, realizing that experimentation is what leads to growth.
• Strong problem solver – ability to manage and solve client concerns. Strategic thinker with great judgment and analytical skills.
• Continuous improvement mentality – your goal is never stop improving and have a desire to continue learning, growing, and evolving.
• A numbers person – background in Accounting and Finance is ideal, with a detail-oriented mindset.

Finance & Management
Accounting Quickbooks
Customer Service & Admin Support
Customer Support
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