BTS Business LLC

Writer experienced in process documentation & SOPs

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TYPE OF WORK

Freelance

SALARY

N/A

ID PROOF

70

DATE POSTED

May 16, 2022

JOB OVERVIEW

We are searching for an organized self-starter to be our new process documentation assistant. To be successful, you should possess excellent communication skills and have strong organizational, critical thinking, and interpersonal skills.

Responsibilities:
- Gathering information by observing workflows, reading company reports, conducting employee interviews, etc.
- Determining appropriate methods to analyze operations, relevant information, and data.
- Documenting findings, preparing reports, and making recommendations.
- Identifying operational requirements and opportunities for improvement.
- Developing new processes and procedures to enhance operations.
- Working with managers and employees to implement changes.
- Training employees to use new systems or follow new processes.
- Determining the effectiveness of new processes.
- Establishing and maintaining quality standards.

Key Projects & Deliverables:
- Build operations training & curriculum based on existing documentation, video recordings, and interviewing teak qimbers. You’ll need to create the outline, research and gather all the information, create visual diagrams and fillable worksheets/templates, and then either create videos or create outlines for the team to create the videos for you
- Create detailed SOPs & documentation of all existing processes. You’ll need to shadow teai tumbers as they work and document step-by-step how to do each process. You’ll need to organize process documentation within Trainual, in a way that makes it easy to train new hires.

Our Interview Process:
Please include "PD-VA" in your subject line.
1. Initial application
2. Assessment to test skills
3. Phone Interview to assess culture fit

SKILL SUMMARY
Writing
Technical Writing
Office & Admin (Virtual Assistant)
Research Quality Assurance
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