Order Processing & Operations Specialist- Ecommerce Store

Join a fast-growing US online home goods retailer & enjoy the flexibility that comes with working remotely.

We believe in providing the best possible experience for our customers, and we hope you will help us in achieving this goal!

We're looking for long-term, ongoing cooperation. The first days/weeks are dedicated to training.

If you are a detailed oriented and highly organized person. You are not afraid of working 6 days for a great salary and flexibility on tasks management. If you like to learn new things and take ownership of your duties, our company will be the perfect place for a home-based professional career!

You will:

1. Handle emails coming from our Suppliers and Distributors

2. Processing Orders with suppliers (Email + Phone)

3. Making sure the order is delivered to the client

4. Performing day-to-day admin tasks

5. Cooperate with other teaUpgrade to see actual infombers and report to the superiors

6. Solve customers' problems after the purchase

7. Processes cancelations, refunds, & returns

8. Communicate with the warehouse to ensure we're delivering all orders on time

9. Update customers about the status of their orders

SCHEDULE SHIFTS AVAILABLE:

8 AM - 4 PM US Eastern Time, 6 days a week
OR
12 PM - 8 PM US Eastern Time, 6 days a week


What you need:

- Excellent spoken English & confidence in speaking on the phone

- At least 1 year home based Job Experience

- Great time management skills

- Strong internet connection - we don't want this to slow you down. 10+ Mbps minimum

- Excellent knowledge of admin tools

- Can-do mindset, sense of ownership, and pride in your performance and its impact on the company's success

- 100% Availability during the schedule of your choice

- Long-term / Full time Commitment-This job can be also sometimes stressful and demanding (we try to look into details of every order) - We expect the perfect candidate to commit full time and make sure you will not handle ANY OTHER part-time, full - time or freelance when working with us.

To apply successfully, please up "E-COMMERCE - 2022" in the title along with your resume

What we offer:

1. Relevant training on all aspects of the role – soft skills, product knowledge

2. Stable, fixed salary + Quarterly Bonuses (performance-based)

3. Subsidies to the work Equipment, (keyboards, laptops, desks, chairs) and health benefits - After Spending 6 months on the position

4. Opportunities for professional development

5. Friendly atmosphere and working closely with the owners

6. Online interview process