eCommerce Operations Manager

We are looking for an Operations Manager specializing in an eCommerce business’s logistics operations, managing/improving sales, and optimizing different stages of the eCommerce supply chain. Based on the business’s needs, responsibilities can vary, but overall an Ecommerce Operations Manager is in charge of overseeing and finding ways to further optimize the supply chain.

Our team is a group of young entrepreneurs who are dedicated to building and growing multimillion-dollar eCommerce brands by a continuous expansion of marketing strategies, product lines, customer acquisition campaigns, and more.

Responsibilities:

1. SALES ACHIEVEMENT
Ensures 100?hievement of monthly sales target set of the Management.
Monitors sales performance against sales forecast, analyze and interpret trends to
maximize sales.
Ensures 100?hievement of monthly sales target set of the Management.
Monitors and analyzes competitors’ activities and market trends.

2. INVENTORY MANAGEMENT
Monitors day to day stock movements and ensures that all items in website are properly
stocked.
Coordinates with brands regarding their buying patterns, and aligns with them with
respect to broader stocking strategies.
Forecasts and assists broader demand planning team in forecasting what items to buy, in
what quantities.

3. CUSTOMER SERVICE RELATIONS
Identifies current and future customer requirements by establishing rapport to with
potential and actual customers to understand customer service requirements.
Oversee the implementation of customer service standards and ensure customer
satisfaction and efficient handling of customer complaints.
Resolves customer problems or complaints by determining optimal solutions and in a
professional manner.

Requirements:
???? A comprehensive understanding of the logistics systems.
???? Well-versed in Microsoft office.
???? Experience in end-to-end process management.
???? Excellent communication skills
???? Strong problem-solving skills
???? Familiarity with leading eCommerce platforms
???? Experience in eCommerce sales
???? Good leadership and people management skills