NOC IT Support Technician

Who We Are

MB Technology Solutions provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and support to our clients. Our clients understand the importance of IT security, risk mitigation, and technology-enabled business Upgrade to see actual info system administration and maintenance, service desk support, backup and disaster recovery, and network security are just some of the things we do. If you enjoy working with clients and a talented team, we are looking for a positive, engaged teammate that likes to learn, serve, and have fun. Our fast paced, ever-changing industry offers ample opportunities to learn and grow, have fun, and make an impact! If this sounds great to you, then come join the MB team!

The Role

NOC Support Technician

What you will do

You will be responsible for supporting our clients and their organizations outside of MB’s normal business hours (NBH=7:00 AM-6:00 PM CST M-F). This role is responsible for triaging and resolving inbound monitoring alert tickets, responding to client-submitted support requests, escalation to our engineering staff when necessary, improving MB’s client documentation, rolling out software and updates using MB’s defined procedures, managing and monitoring backup procedures, and other after US business hours tasks to support our team and clients.

The Requirements

Prior experience in IT is required, prior work with a Managed Service Provider is a plus

Excellent verbal and written skills

Certifications (Microsoft, Cisco, CompTIA A+, Veeam, or equivalent)

Schedule flexibility—shifts will be 8 hours long, but start and end times may vary from day to day

What We Offer

You will have the opportunity to enjoy a comprehensive benefits package including:

Company-paid certifications and training

Paid Time Off

Remote work environment

Job Type: Full-time, direct-hire

Pay: $4.50-$8/hour. Position is hourly and overtime-eligible