Merchant Services Virtual Assistant

We are a successful U.S. based Insurance and Financial Services company offering a great opportunity for the right individual to learn the growing financial services Business and Become a part of our Management team. We are looking for Full-time candidates, committed for the Long term.

The ideal client will setup Menus for Restaurant POS, perform customer service, Maintain Websites, Post on social media and other Marketing activities. Please visit offerings on Upgrade to see actual info
Job Role:

Tasks to execute but not limited to:
A. Setup our POS system and Data Entry of the Restaurant Upgrade to see actual infotup Menu on the the POS system with Food description, Prices and Modifiers
Setup Clover Online Ordering (upload pictures, Enter description etc)
Setup Client Websites via WIX and out own Upgrade to see actual infotup Gift Card and Loyalty programs.
Manage Social Media by using CANVA and Hootsuite
-


B. Boarding Process
Filling out Application forms
- Enter account details in our CRM (Agency Management System)
- Put together all necessary documents
- Submit Merchant Processing Application
- Create Equipment Proposal and send for signatures
- Edit and update online menus

D. Servicing / Miscellaneous
- Assist clients with any inquiries on credit card machines and POS System.
- File policy info in our CRM and attach documents
- Chargebacks, Cancellations, Invoices
- Handle inbound and outbound phone calls
- Customer Service

Minimum Qualifications
Candidate Requirements:
You must have the following to apply for this position:

- University or College Degree, Preferably in Marketing with Strong Information Technology
- Fluent English with Great Phone/Communication skills.
- At least 2+ years of Customer Service experience
- Working from home experience & set up +1 years
- Can work 40 hours a week on USA/New York times
-Extremely Organized, detail-oriented, with strong time-management, tasks and projects prioritization skills!
-You need to have a noise-cancelling headset, newer computer, high-speed internet & secure connection/backup options, backup power station and DUAL MONITOR
You will be connected to via Google Meet with a MIRROR employee in US, You will need to project manage using project management software and provide regular updates on projects.

Helpful but not essential for applying:
Credit card processing/POS experience
Insurance work background

To Apply:

Provide the following:

-Resume
-Speed test & Computer Specifications
- portfolio link : (content and social media work)
-Tell me about your past experience and how it applies to the requirements outlined in this Ad.
(Please follow instructions. We will only process those who comply with the instructions.)

Jobs Summary

JOB LEVEL
Entry Level / Junior, Apprentice
JOB CATEGORY
Customer Service
EDUCATIONAL REQUIREMENT
Bachelor's degree graduate
OFFICE ADDRESS
Little Falls, New Jersey, United States
VACANCY
1 opening
WEBSITE
Upgrade to see actual info