FTA :: Social Media Admin

The Social Media Admin / Customer Support Representative is a key support position on the marketing team for Flourish & Thrive Academy (a Creative Launchpad LLC Company).

Candidates must work well as part of a team, take ownership of requested tasks and work diligently to ensure they are completed on Upgrade to see actual infondidates must translate audio/video recordings into written Upgrade to see actual info this position, you will receive recordings from us, listen to the audio, and create a coherent Upgrade to see actual info many cases, you will need to expand on sentence fragments or audio notes to create something readable. Excellent US English is a must, including things like spelling, subject-verb agreement, and other grammatical structures. You may also expand on shorthand written notes or transcribe live dialogue at staff meetings.

Our ideal applicant either has significant experience or a certificate in transcription. You must also have excellent hearing and strong typing skills (70 WPM+).

Candidates should be able to take direction and critical feedback well and have exceptional attention to detail. Great positive attitude and willingness to learn new skills. Able to complete tasks accurately on Upgrade to see actual infondidates should also be capable of answering clients/customers' queries, recommending solutions, and guiding them to what they need. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with the help desk software.

The role is 40 hours per week.

RESPONSIBILITIES AND EXPECTATIONS INCLUDE BUT ARE NOT LIMITED TO:
** Use Otter.ai + transcription to create transcripts of audio recordings.
** Edit + File transcripts.
** Creating show notes for podcasts.
** Organizing audio transcripts into blog posts.
** Responding to clients/ customers queries in a timely and accurate way, via phone, email, or chat.
** Identify patient needs and help clients and community members use specific features.
** Update our internal records with information about issues and useful discussions with clients.
** Monitor client's complaints on social media and reach out to provide assistance.
** Follow up with clients to ensure their issues are resolved.
** Gather patients feedback and share with our Product, Sales, and Marketing teams.

REQUIRED SKILLS AND EXPERIENCE:
** Transcription certificate or equivalent experience.
** Excellent attention to detail.
** Excellent grasp of English grammar + medical terms.
** Strong typing skills.
** Proficiency with Otter.ai
** Strong phone contact handling skills and active listening is a plus.
** Familiarity with CRM systems and practices.
** Customer orientation and ability to adapt/respond to different types of characters.
** Excellent communication and presentation skills.

TEAM DUTIES AND EXPERIENCE INCLUDED BUT ARE NOT LIMITED TO:
** Participate in weekly marketing teaUpgrade to see actual infoetings, and other meetings, as needed during office hours.
** Collaborate with the team on content strategy to ensure that our overall goals and KPIs are met.
** Work within a fast-paced environment where timeliness, accuracy, and quality of results are prioritized.

CONTENT MANAGEMENT:
** Seed keyword research via LongTail Pro to aid in SEO.
** Managing posts across FB channels, Instagram, Tik Tok Pinterest, and Twitter.
** Respond to comments on posts in a timely manner.
** Respond to and manage comments on Facebook and Instagram ads.
** Respond to direct messages on social media platforms under the supervision of our sales team and customer service team.
** Maintain linktr.ee links for IG posts.
** Generate Upgrade to see actual info links & UTM codes for social content.
** Manage YouTube channel, including content loading + captioning + occasional light editing.
** Manage videos on FB / Instagram, including captioning.
** Set up Show Notes on Blog (proficiency in WordPress required).
** Manage our podcast in Libsyn.
** Organize links for our advertising team.

We pay 13th month and all Filipino holidays.
This is a full-time role with a salary range of PHP32,000-40,000 monthly, DOE.

=============================
APPLICATION INSTRUCTIONS

If this position is interesting to you, please apply:

1) Please send an email to Upgrade to see actual info with the Subject: I am Interested in FTA :: Social Media Admin

2) In the body of the email, the first sentence should be: I am Interested in FTA :: Social Media Admin

3) Then, please share a couple of paragraphs describing why you'd be good for this position, and

4) Please attach your resume and portfolio (don't skip this step or we will not accept your application!).

5) Please also include your mobile phone number (we like to text). Thank you!