Feb 09, 2022
The Social Media Admin / Customer Support Representative is a key support position on the marketing team for Flourish & Thrive Academy (a Creative Launchpad LLC Company).
Candidates must work well as part of a team, take ownership of requested tasks and work diligently to ensure they are completed on
Our ideal applicant either has significant experience or a certificate in transcription. You must also have excellent hearing and strong typing skills (70 WPM+).
Candidates should be able to take direction and critical feedback well and have exceptional attention to detail. Great positive attitude and willingness to learn new skills. Able to complete tasks accurately on
The role is 40 hours per week.
RESPONSIBILITIES AND EXPECTATIONS INCLUDE BUT ARE NOT LIMITED TO:
** Use Otter.ai + transcription to create transcripts of audio recordings.
** Edit + File transcripts.
** Creating show notes for podcasts.
** Organizing audio transcripts into blog posts.
** Responding to clients/ customers queries in a timely and accurate way, via phone,
** Identify patient needs and help clients and community members use specific features.
** Update our internal records with information about issues and useful discussions with clients.
** Monitor client's complaints on social media and reach out to provide assistance.
** Follow up with clients to ensure their issues are resolved.
** Gather patients feedback and share with our Product, Sales, and Marketing teams.
REQUIRED SKILLS AND EXPERIENCE:
** Transcription certificate or equivalent experience.
** Excellent attention to detail.
** Excellent grasp of English grammar + medical terms.
** Strong typing skills.
** Proficiency with Otter.ai
** Strong phone contact handling skills and active listening is a plus.
** Familiarity with CRM systems and practices.
** Customer orientation and ability to adapt/respond to different types of characters.
** Excellent communication and presentation skills.
TEAM DUTIES AND EXPERIENCE INCLUDED BUT ARE NOT LIMITED TO:
** Participate in weekly marketing tea
** Collaborate with the team on content strategy to ensure that our overall goals and KPIs are met.
** Work within a fast-paced environment where timeliness, accuracy, and quality of results are prioritized.
** Seed keyword research via LongTail Pro to aid in SEO.
** Managing posts across FB channels, Instagram, Tik Tok Pinterest, and
** Respond to comments on posts in a timely manner.
** Respond to and manage comments on
** Respond to direct messages on social media platforms under the supervision of our sales team and customer service team.
** Maintain linktr.ee links for IG posts.
** Manage YouTube channel, including content loading + captioning + occasional light editing.
** Manage videos on FB / Instagram, including captioning.
** Set up Show Notes on Blog (proficiency in WordPress required).
** Manage our podcast in Libsyn.
** Organize links for our advertising team.
We pay 13th month and all Filipino holidays.
This is a full-time role with a salary range of PHP32,000-40,000 monthly, DOE.
If this position is interesting to you, please apply:
1) Please send an
2) In the body of the
3) Then, please share a couple of paragraphs describing why you'd be good for this position, and
4) Please attach your resume and portfolio (don't skip this step or we will not accept your application!).
5) Please also include your mobile phone number (we like to text). Thank you!