B2B Software Customer Support Agent for Shopify App

Hello,

We are an app on the Shopify app store ecosystem and are looking for support representatives to serve our users.

What you need
- At least 1-2 years of experience in customer support (preferably B2B software)
- Strong ability to communicate both written and verbally
- Ability to manage multiple incoming messages on both live chat and email simultaneously while maintaining strict attention to detail
- Exceptional customer-focused instincts with the ability to prioritize and escalate issues

Bonus if you have
- Experience using Intercom live chat
- B2b Saas experience
- Familiar with Shopify

Super bonus if you have experience with:
- Working with or on Appstore Connect and/or Google Play Developer console
- Understanding of the mobile app ecosystem

Please no agencies.

This is a full-time job and requires at least 7 hours a week commitment.

If you are interested please answer the following questions in your application:
- Have you worked with Shopify before or Shopify apps?
- Have you worked in any business-to-business support?
- What is your current availability in hours/week?
- Please describe your recent experience with similar projects