Senior Maintenance Coordinator

SENIOR MAINTENANCE COORDINATOR

We are looking to hire a full-time Senior Maintenance Coordination with experience in property management, exceptional customer service skills, a strong work ethic, and a strong desire to be a part of an awesome team.

Are you confident and self-motivated? Do you have excellent communication skills, both verbally and written? Are you energetic and outgoing? Do you have a sense of urgency to get things done and address issues? Are you friendly and welcoming with exceptional interpersonal skills? Do you have a strong work ethic and thrive in a fast-paced environment? Are you loyal and trustworthy? Do you take on tasks with a high degree of attention to detail and quality? Can you effectively prioritize multiple tasks? If so, you might be perfect for this Senior Maintenance Coordinator position!

WHAT WE HAVE TO OFFER

- Competitive compensation
- Paid company holidays
- Paid time off (PTO)

A DAY IN THE LIFE OF A SENIOR MAINTENANCE COORDINATOR

Using your exceptional customer service skills, maintenance knowledge, communication skills, and time management skills you will supervise, train, mentor, and direct the daily work of a team of remote Maintenance Coordinators (MC).

You will be responsible for:

- Making the initial assessment of all incoming maintenance and repair requests and determining the first steps needed,
- Assigning incoming maintenance and repair requests to Maintenance Coordinators or the Maintenance Technician,
- Guiding Maintenance Coordinators through the initial steps of repair requests, including troubleshooting, requesting additional information/pictures, determining the scope of work needed, and determining appropriate vendor(s) to dispatch.
- Monitoring repair requests in process and providing Maintenance Coordinators real-time feedback as needed to ensure MCs fully understand the nature of repair requests and repairs are completed in accordance with our company’s standards,
- Drafting new procedures, updating old procedures, and ensuring Maintenance Coordinators follow the company’s procedures as documented in Trainual,
- Managing vendors and evaluating bids on repairs to ensure repairs are performed timely and within budget.
- Ensuring timely, professional, and effective communication with tenants, owners, and internal staff at all times,
- Ensuring incoming Maintenance phone calls are answered by a Maintenance Coordinator, and tenant and owner inquiries, emails, and messages are responded to in a timely manner.
- Identifying emergency situations and involving local teaUpgrade to see actual infombers when needed to ensure a quick response.
- Taking ownership of repair requests that are escalated because they are beyond the skill level of a Maintenance Coordinator
- Resolving Tenant and Owner complaints that arise from any repair requests within the Maintenance Department.

QUALIFICATIONS FOR A SENIOR MAINTENANCE COORDINATOR

Minimum of 3 years experience in Property Management, Maintenance, or Construction industry
- Prior supervisory experience required
- Strong verbal and written communication skills
- Experience using property management software (Property Meld and Buildium a plus)
- Advanced experience using MS Office applications or G-Suite
- Computer savvy with the ability to discover, learn and implement advanced features of software tools
- Very comfortable having phone conversations with tenants, owners, and vendors
- A strong sense of urgency and ability to prioritize the most urgent tasks
- A strong understanding of (or desire to learn) basic property maintenance issues related to single-family homes

This is a full-time busy position that requires your full dedication. If you prefer to work two jobs, this is not the place for you. We utilize Hubstaff to improve efficiency within our company. We are looking for teaUpgrade to see actual infombers that want a stable workplace with opportunities to grow and get promoted.

ABOUT US

We strive to be professional, to communicate well, and to continually educate ourselves and our customers. We hold ourselves to the highest standards of integrity and transparency in dealing with our clients, our residents, our vendors, and each other.

Our exceptional teaUpgrade to see actual infombers enjoy a fun and rewarding team culture. We treat each other with respect, sensitivity, and consideration. Our belief is that happy teaUpgrade to see actual infombers will provide the best service to our clients and customers.