Customer Service Representative for U.S. Ecommerce Brand

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TYPE OF WORK

Part Time

SALARY

$400 USD / mo

HOURS PER WEEK

TBD

DATE POSTED

Jan 21, 2022

JOB OVERVIEW

Hi there, our ecommerce business is hiring a part-time customer service representative! We have been in business since 2019 and are looking to add a team member who can confidently take over responsibilities for all inbound tickets. This includes: email tickets, Facebook messages and comments, and Instagram DMs and comments.

The primary platforms used include: Zendesk, Shopify, and Shipstation. Experience with these platforms is a plus, but not a necessity.

However, perfect written English IS a necessity. This is something our customers pay a lot of attention to - and as a result it is very important for this hire.

Other skills that the right applicant will have:
- Independent worker, but not hesitant to ask clarifying questions when needed
- Understands how to empathize with customers while enforcing policies
- Consistent schedule and ability to zero out our inbox 5 days per week

As of right now, I expect this role will take 10 hours per week. But if the hire goes smoothly, we do have several other VA responsibilities we could include as well.

ABOUT THE EMPLOYER

Contact Person: Daniel Anderson

Member since: January 21, 2022

Total Job Posts: 2

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