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TYPE OF WORK
Full Time
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SALARY
To be discussed
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HOURS PER WEEK
TBD
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DATE POSTED
Apr 11, 2022
APPLY NOW and START ASAP!!!
Please complete your applications following the instructions below:
Submit your application with a cover letter and most updated resume to
*** PLEASE NOTE: APPLICATIONS SENT THROUGH ONLINEJOBS DIRECT MESSAGES WON'T BE PROCESSED.***
About Us:
The Credit Pros are a national credit repair company with a BBB accredited A rating. Staffed by a team of experienced Certified FICO© Professionals who are passionate about helping clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work; and are also a SmartCEO Magazine Corporate Culture Award winner.
The Credit Pros is looking for a FULL-TIME employee that can work our EST hours. This position will be around 40 hours per week.
Summary:
The Dialer/IT Admin is responsible for configuring, managing, monitoring and administrating the ACD practices to ensure maximum
? Assist with the Dialer IVR, Campaign, Queues, Skills and Agent configuration
? Technical support for Dialer related issues
? Technical Support for agent workstations
? Analyzes and evaluates call strategies and proactively makes recommendations to key stake holders to optimize project
? Develops, generates, analyzes and distributes various reports.
? Functions as ACD subject matter expert and primary point of contact for ACD strategies.
? Special projects as assigned
Requirements:
? 2-5 years related experience or training; equivalent combination of education and experience.
? Outbound campaign configuration and management is required
? Must have strong Dialer automation experience (Five9, Ring Central, V
? Must be knowledgeable with network related configuration and troubleshooting
? Ability to work with and be proficient with Microsoft 365 and included apps
? Ability to multi-task and set priorities.
? Ability to effectively use problem solving skills in standardized situations.
? Ability to write routine reports and correspondence.
? Ability to read and interpret documents such as client requirements, instructions, and procedures.
? Ability to effectively present information in one-on-one and small group situations.
? Knowledge of current virtual call center industry practices
Technical Requirements:
Dedicated workspace at home and equipment with the following specifications:
? USB-Type headset and functional webcam
? Windows 10 Home or Pro Activated PC
? PC Processor: Intel i5 / i7 / i9 (2.5GHz & up) *Must be 8th generation & up /or/ AMD Ryzen 5 / Ryzen 7 / Ryzen 9 (2.5GHz & up) *Must be 3600 or Higher
? PC Memory: 8GB & up • Hard Drive: 500GB & up
? Hard Wire/Ethernet Connection (Wireless internet connection is prohibited)
? Screen: Laptop - 15.6'' & up / Desktop - 20'' & up (The use of two screen is recommended but not required)
? Minimum Internet speed required: 15 Mbps upload/15 Mbps download (If internet speed is more than 15mbps - DL and UP speed must be at least symmetrical)
Benefits:
? Work from Home
? Great Work Environment
? Flexible Paid Time Off
? Birthday Time Off
? Company Holidays
? Professional and Management Training
Additional Details:
? Full-Time (Work from Home)
? Schedule: Mon-Fri (50 hours/week)
? Salary: TBD
? Looking to hire ASAP!
? Cloud based monitoring is required
