5 USD / hour
Jan 15, 2022
Who we are:
Woflow is a technology startup, creating products and solutions to support the high-growth on-demand economy. Our product is the world’s first Merchant Data Platform and what it does is that it allows our customers to automate data such as images and product information for their merchant operations.
Our customers include food delivery companies, online ordering platforms and eCommerce marketplaces. We provide the infrastructure to help these companies scale and grow.
We are a small but strong team, steadfastly committed to big results. We bring people onboard who add measurable value to the way we operate, as we look to keep the team mighty but nimble.
Who we are looking for:
We are looking for an Pod Leader to join our Operations team, taking ownership over Woflow’s daily/weekly staffing and production targets while working closely with the rest of operational leadership in shaping the team’s processes. You will be responsible for making sure all data delivery goals/SLAs are met by overseeing Woflow’s high-performing remote team of Data Specialists, and maintain our industry-leading quality performance levels while we rapidly scale in the coming months.
Roles and Responsibilities
Performance Management - A Pod Leader has the ability to understand the business and the client goals, to provide meaningful and strategic business insights to Operations and Support Functions in order to improve the process and the business. He/she comes up with initiatives to upskill them and reward & recognition programs to manage team attrition and keep them motivated. Conduct consistent Team Huddles or Tea
Productivity management to meet daily targets - The Pod Leader will be responsible for preventing conflicts within the team by setting clear goals aligned to the company’s or clients’, setting ground rules and clear team
Coaching & Feedback Coaching involves improving tea
Process Improvement It is everyone’s responsibility to help improve on the current processes of the organization. A Pod Leader contributes to this and encourages his/her tea
What must you have:
To be a successful applicant for this role for Woflow, you must have the following qualifications:
At least 2 years experience within a BPO, high-growth startup, or similar environment.
Native or bilingual proficiency in the English language, both written and spoken. If you know other languages too, that’s awesome.
Improvement is your middle name. You constantly find ways of raising the bar on current processes and procedures and take it to the next-level.
You can break down and articulate complex ideas in simple, understandable ways.
You are highly proactive, curious, driven and self-sufficient. We hate babysitting here.