Senior Training & Development Team Lead

About Us:

The Credit Pros is a national credit repair company with a BBB accredited A rating. Staffed by a team of experienced Certified FICO© Professionals who are passionate about we help clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work; SmartCEO Magazine Corporate Culture Award winner; and a NJBIZ Best Places to Work.

Job Description:

The Senior T&D Team Lead’s main goal is to optimize existing company processes to help employees develop and improve their skills and performance to succeed in their roles. The person in this role must be passionate about helping people learn and grow. Being driven to create a quality efficient and suitable strategy to improve the process and the overall performance of teaUpgrade to see actual infombers is a must.

Roles and Responsibilities:

•Identify process opportunities and skill gaps through training needs analysis
•Modifies TCP employee onboarding and nesting programs as needed.
•Trains and coaches teaUpgrade to see actual infombers involved in employee development efforts
•Develops and maintains organizational communications to ensure employees have knowledge of training and development events and resources
•Provides feedback to management/leadership in the execution of training and development performance and process improvement strategies
•Develop appropriate Training and Development strategies, individual learning plans and other programs based on the needs of the teaUpgrade to see actual infombers.
•Develop training KPI’s for leadership to measure, monitor and achieve the goals and strategies implemented
•Monitor performance and progress of the T&D team and schedule appropriate learning sessions for performance improvements.
•Assess the success of the development strategies/ programs and help members of the T&D team maximize the learning opportunities.
•Empower members of the T&D team to master their roles and functions effectively and motivate them to achieve their goals.
•Exemplifies the desired culture and core values of the organization

Required skills:
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development programs.
• Leadership and strong management skills.
• Ability to devise solutions to complex problems
• Proven experience as an L&D Supervisor/Manager, Training Supervisor/Manager or similar in a BPO/Call Center environment
• Strong writing and record keeping ability for reports and training materials
• Knowledge of Instructional Design or equivalent is a plus!

Technical requirements:

Dedicated workspace at home and equipment with the following specifications:
o Usb type headset and functional webcam
o Windows 10 Home or Pro Activated PC
o PC processor: Intel i5/i7/i9 (2.5GHz & up) *Must be 8th generation & up /or/ AMD Ryzen 5 / Ryzen 7 / Ryzen 9 (2.5GHz & up) *Must be 3600 & Higher
o PC Memory: 8GB & up
o Hard Drive: 500GB & up
o Hard Wire/Ethernet Connection (Wireless internet connection is prohibited)
o Screen: Laptop - 15.6'' & up / Desktop - 20'' & up (The use of two screen is recommended but not required)
o Minimum Internet speed required: 15 Mbps upload/15 Mbps download (If internet speed is more than 15mbps - DL and UP speed must be at least symmetrical)

Submit your application to Upgrade to see actual info with subject line: Senior T & D Team Lead Application_YOUR NAME_OJPH