Customer Support Recruiter

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Why Clipboard Health Exists

We exist to lift as many people up the socioeconomic ladder as possible. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives, by letting healthcare professionals turn extra time & ambition into career growth. We have healthcare professionals texting us photos of a car they were finally able to buy, a school & church they’re building in their native Haiti with money they earn here, and more.

We’re a post Series B, extremely fast growing startup with classic two-sided network effects. We’ve grown 6x (across all key metrics) in the last 11 months and need your help to keep growing to serve more healthcare professionals, healthcare facilities, and patients.

Reporting to: HR Manager (Customer support)

Roles & Responsibilities

- Partner with the Customer support (CS) leadership team to understand and execute the recruitment strategy & headcount --requirement
- Responsible for hiring candidates globally for CS - agents, TLs, Quality auditors, Trainers, Managers etc.
- Delivering Full Life Cycle of recruiting via Greenhouse platform with a strong ability to source, screen, interview candidates,
align calendars of hiring managers for interviews
- Build great partnership with business in terms of understanding the needs and delivering on time
- Document job descriptions across CS roles
- Conduct HR screening of resume for eligible candidates - Inhouse & BPO partners
- Define & deploy pre-hiring Online skill assessment solutions with 3rd party vendors to ensure filtration of skilled candidates
- Release job offers to candidates as per defined HR process
- Source & screen relevant profiles through multiple channels including Employee Referrals, Social Networking Sites & Job portals
- Participation in weekly reviews with the management
- Promote company’s reputation as “best place to work”


Skill Set requirement

- 2-5 years of experience in CS bulk hiring
- Hands-on experience with different interview formats (phone, video, reference check etc.)
- Educational qualification – graduate/post graduate
- Prior experience of global hiring as a recruiter would be an advantage
- Strong communication skills - verbal & written
- Strong on multi-tasking & time management
- Stakeholder management
- Must possess excellent organizational and planning skills

Apply via this link: hhttps://grnh.se/a2b55c864us