Delivery Agent - Amazon Operations & Account Expert

***Please note: This job DOES require previous Amazon experience. Thank you! ***

Delivery Agent
Amazon Operations & Account Expert
About Seller Candy:

At Seller Candy our vision is to Give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise and Impact through Growth.

To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency level expertise and best practices in a fun and collaborative Upgrade to see actual infoller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their Upgrade to see actual infoller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!

What you will do:

We’re looking for passionate, detailed problem solvers who can’t rest until things are right. As an Amazon Operations & Account Expert you’ll be connecting to and impacting the lives of our customers and their families.

- Lead client communications for all assigned Amazon brands/accounts.

- Share updates and results with the client on an ongoing basis.

- Manage Listings via:
- The Seller Central backend
- Communication with Seller Support

- Change, update, manipulate, and build listings for Amazon US and EU using tools such as flat files.

- Communicate with Seller Support on behalf of clients
- Clients will give us the result they want, and we will open cases and continually push Seller Support to give us our desired result.
- We never send our clients back a canned reply, we continue to open cases, email, and call via phone until we have a resolution.

- “Google it” to solve problems
- When difficult or new problems arise (they always will!) you must be able to google it, search through Amazon forums, and generally find information available to guide your decisions, or to give the client best practices advice. THIS IS ESSENTIAL.

- Seller Central Basics
- Inventory management, shipping plans, sales reports, feedback removal, and more. All of the basic tasks typically performed inside Seller Central, not including customer service.

- Create Raving Fans
- When you speak to our clients, and when you service their accounts, we will give WHITE GLOVE SERVICE. That means you always maintain a positive attitude, give the client clean, concise instructions, go above and beyond their task if possible, and proactively give them information if available. We aim to surprise our clients with more than they expect!

What you need:

- A heart felt, emotional connection to customer happiness
- Extreme self motivation and problem solving skills
- A natural aversion to letting problems be left unsolved
- Attention to detail and with prompt reporting adherence to deadlines
- More than 1 year working in Amazon industry
- High level of English especially for reading
- Excellent communication and collaboration skills
- Strong computer skills to problem solve via the internet and communicate
- Previous experience with Amazon, Lazada, or similar, is HIGHLY recommended, but not required

What’s in it for you

- Full time work
- Very high-paying compared to similar roles
- Performance bonuses
- Growth potential within the company
- The amazing opportunity to join a fast growing company who is just as focused on their team as they are on their customers

****APPLY HERE****

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