Sr. Client Success Manager

PERMANENT REMOTE WORK

We need your expertise! Hop on board now and be part of a multinational company based in Los Angeles, California, and one of the leading Online Marketplace Management And Strategy Firm that helps brands accelerate their growth on top online marketplaces worldwide.

PERKS AND BENEFITS:
- Direct hire and full-time employment.
- Company Events
- Health and Wellness Allowance
- PTO (Personal Time Off) & Holiday Off
- Maternity, Paternity & Bereavement Leave
- Annual Performance Bonus

JOB DESCRIPTION:
Short Term Goals:
- Successfully drive the new product launches on Amazon, Walmart, and other online marketplaces
*Ensure effective launch plans
*Ensure effective keyword, competitor, and pricing strategy
- Oversee the product catalog of multiple online Sellers - mainly Amazon and Walmart. This covers sales performance, advertising & marketing, keyword indexation, stock level, ratings & reviews, conversion rate, margins, and others
- Oversee marketing strategies to ensure account revenue growth and profitability
*Amazon and Walmart Advertising such as sponsored search, sponsored brands, sponsored display, Amazon DSP, and others
*Campaigns & Promotions such as virtual bundles, frequently bought together, coupon codes, subscribe & save, and others
*Quarterly initiatives that outline account growth objectives, tactical activities, and marketing spend
- Collaboratively work with department heads to ensure they are supporting the account's revenue growth. This includes but is not limited to the following:
*Supply Chain when it comes to inventory forecasting and planning
*Content & Branding when it comes to listing creation & optimization s3
*Operations when it comes to account and listing issues
*PPC Team for ad campaigns
- Analyze account reports and create actionable plans to ensure the success of the accounts managed
- Submit weekly, monthly and quarterly reports to the team, Management, and clients showing account success
- Communicate directly to the clients for all marketing & advertising related discussion
- Initiate and oversee open items email for your respective client accounts on a weekly basis

Long Term:
- Must help clients realize the value and build brand reputation
- Onboards new potential clients, making them focus on what they need from the deal and how they can benefit, in the long run
- Retain clients by helping them identify growth opportunities and enabling them with the knowledge that makes them believe in the company’s value propositions
- Curb the client churn rates by following up with clients that do not respond
- Maintain empathetic relationships with clients to make clients feel they are the center of the business
- Must draw actionable insights from the data to maintain quality of client’s experience
- Continuously find ways of upselling and cross-selling to increase client’s portfolio growth
- Run periodic client health checks to ensure the client is happy or at least be prepared for a situation where the client is unhappy
- Create client advocates in order to spread positive word of mouth
- Ensure all of the client’s complaints, requests or issues are addressed and communicated well through the team
- Must be the guide for all services that are being provided
- Keep abreast with Amazon, Walmart, and other marketplaces trends; actively participate in community and group discussions to ensure that you and your team acquire the latest knowledge and updates
- Actively contribute to building department SOPs to improve efficiency and performance

JOB REQUIREMENTS:
- Excellent communication skills both oral and written
- Proven track record in launching and managing products on Amazon or Walmart is a MUST
- At least three (3) years experience as a Category Manager, E-Commerce Manager, Product Manager, Marketing Manager, or a similar role is a MUST
- Experience in Amazon PPC and SEO is a MUST
- In-depth knowledge of Amazon, Walmart, and other online marketplaces is a MUST

WORK HOURS:
- Strictly for applicants who are open and do not have issues in working during PST hours or graveyard shift from Monday - Friday.
- Full-time shift is 8 hrs./day. The working hours (core & flexi) may vary and will be discussed during your call with the hiring manager.

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