Level 2/3 Service Desk Technician

Your main role will be to assist customers with their computer problems. As the Service Desk Technician, you will deliver outstanding service to our clients with offices across Australia through email and telephone support. The role requires you to have strong command of the English language.
Some of the cool things you will start off by doing with us:
• Diagnose and resolve desktop, server and network problems
• Help clients with Microsoft 365 applications
• Liaise with third party service providers for problem diagnosis and rectification
• Provide remote support and training to end users when required
• Escalate issues to your team leader and action calls according to agreed SLAs

You will require to work Australian Eastern AEST Business hours 8.30am - 5.30pm

We are looking for someone who will be a perfect fit for our team, someone who is hungry to learn and excel in this awesome and fast evolving industry. So, if you are ready to hyper-drive your career and get the best industry experience that money cannot buy, then you have to join our team.
Experience and skills required include:
• Strong communication and customer service skills
• Excellent time management skills
• Microsoft 365 environment including Admin Portal, SharePoint, Exchange, OneDrive, Azure AD
• OS support and troubleshooting experience (Windows 7 - Windows 10)
• Microsoft Server (Server 2008 to Server 2019)
• Networking skills including firewalls, VPN, switches, DNS, DHCP, TCP/IP
• Experience with common backup technologies
• Experience and understanding of VOIP
• Minimum 2+ years’ experience in a similar role

To apply for this job, you have to:
1. Change the subject to “I want to work with” and pick a Microsoft 365 technology not listed above
2. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Please do not make it too long
3. Answer the following questions:
a. Describe your experience with administering and managing Microsoft 365
b. Describe your experience with support on Windows Desktops
c. Describe your experience with phone and email customer service
d. What part of the job you are most experienced in?
e. Do you have any other experience that will make you suitable for this job?


This is a full time position of 40 hours per week. If you have other commitments that will not make you available full time, please do not apply.