North American Tech Support

About OVOU:

At OVOU we believe in building better relationships. We know that people are so much more than what fits on a piece of paper, so we created a way to showcase the entirety of who they are. OVOU helps professionals make better in-person connections using our smart business card solution.

Key Qualities:

* Self-motivated and focused with a passion for technology and customer satisfaction
* Driven, energetic, punctual, proactive, diligent, patient
* Ability to articulate clearly with impeccable attention to detail
* A quick learner and problem solver with an upbeat attitude
* Able to adapt and work in a fast paced environment
* Must be able to quickly learn and understand new ideas and concepts

Requirements:

* Min. 2 years of work experience in customer service & sales support
* Fluency in English, both written and oral
* Experience using Zendesk
* Experience using Zoom to do videocalls with customers
* Excellent writing and typing skills
* Work midnight to 8am PHT, Tue to Sat

Key Responsibilities include but not limited to:

* Provide professional, patient and efficient support to customers
* Zendesk tickets are responded to professionally & quickly
* Search for qualified KB articles and provide related solutions
* Maintain an understanding of Ovou products

To apply for the job:

1. Change the subject line to "Tech Support for Ovou"
2. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Do not write more than that or else your application will be deleted.
3. Under that include a screenshot of your internet speed.

We will interview only those that really wish to work for Upgrade to see actual infoerviews will be a short Zoom call so video will be required.