Product Support Specialist

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TYPE OF WORK

Any

SALARY

$5-$7/hr

ID PROOF

50

DATE POSTED

Jun 02, 2022

JOB OVERVIEW

You have a good foundation of both customer service skills and technical knowledge. You will serve as a liaison between our clients, delivery, and development team. Your ability to function efficiently in a fast-paced and high-pressure environment will help deliver timely and effective resolutions to our clients.



Key Responsibilities:

Provide support for MSPbots customers as well as internal teams, primarily customer success and sales
Educate current and prospective customers about the company’s products and services by presenting informative pitches and demonstrations to leads and answering questions
Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
Diagnose technical issues and assist with repair requests by assuming ownership of support cases and following through until the case has been closed or reassigned to another individual or department
Compile a database of common questions or issues in order to develop FAQs or troubleshooting guides


Requirements and Skills:

Minimum 2 years of product support or equivalent capacity preferably within enterprise software or SaaS
Data Analysis experience is a huge plus!
Background in ConnectWise and other MSP management software (Autotask, ServiceNow, etc) is a huge plus!
Excellent written and verbal communication skills
Excellent interpersonal skills and confidence to establish a strong business relationship with clients and stakeholders
Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Marketing or equivalent


What’s in it for you?

Permanent full-time work-from-home position
Salary starts at $5-$7/hr (salary increase is based on performance evaluations)
HMO (reimbursement for $100/mo)
Life Insurance (reimbursement for $20/mo)
Reimbursement for Dental: $240 and Vision: $48 per year
15 PTO credits in a year (if unused, convertible to cash!)
Retirement Benefit (starts at 5 years of service)
Training/Development courses (reimbursement for up to $30)
US Holiday Pay
Company:?MSPbots
Work Hours and Schedule: Rotational and may fall between 8:00?am-10:00?pm?CDT (9:00?pm-11:00?am PHT), Fixed rest days (Sat-Sun)?
Work Duration: Long-term

SKILL SUMMARY
Project Management
Software Development Project Management
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