TalentPop

Customer Service Representative / Looking for a HIGHLY SKILLED & MOTIVATED individual!

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TYPE OF WORK

Full Time

SALARY

$4 per hour

ID PROOF

50

DATE POSTED

Sep 28, 2021

JOB OVERVIEW

We are a leading Customer Experience Agency that provides fast-growing e-commerce brands with a full-service solution for their Customer service needs.

Our fast-growing Customer Experience Team with over 150 E-Commerce clients (and counting) is looking for skilled and motivated Customer Experience agents, just like you, to assist our amazing clients with Email, Live Chat and Phone Support.

Qualities we are looking for:
• Team player who is growth-driven, positive, and open-minded
• Passion for helping others
• Passion for learning and self-improvement
• Committed to work in a long term position with growth potential
• Someone who is able to work with minimal supervision and still do great work
• Someone who is committed to showing up each day with a willingness to learn and improve their skills
• Someone who will not have attendance issues, is prompt to meetings and is willing to contribute and share feedback to help their client and other team members
• Someone who is willing to go the extra mile for their client and their customers
• Someone who is solution driven and provides suggestions whenever they have questions
• Someone who does not make excuses and takes ownership of their actions
• Someone who is willing to accept constructive feedback and improve to be a better version of themselves

Our Perfect Candidate has:
• Minimum of 2 yrs of Customer Service Experience preferred
• Strong communication skills - both written and verbal
• Strong command of grammar
• Strong critical thinking skills
• E-Commerce experience is a PLUS!
• Adaptable to changes in work environment
• Competitive and enjoys a fast-paced customer service environment
• Reliable Internet Connection (Backup ISP is also required!)
• Reliable Working PC
• Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required.
• Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required.
• Must be able to communicate via Zoom Video, Phone, Slack, and Email.
• Phone, Email, LiveChat, SMS Support is a plus!
• Exceptional Time Management and Organizational skills
• Experience with CRM/Helpdesk Platforms and E-commerce Softwares (Gorgias, Zendesk, and Shopify experience is a plus!)

Here is a glimpse into a typical week on the job:
• Represent and convey your client’s brand/company!
• Create solution-based emails and live chat messages in response to customer tickets/inquiries.
• Work independently; manage time and multi-task.
• Communicate regularly with client, team and management using Slack and Email
• Convey solutions and ideas to your client that will better their business and Customer Service Experience!
• Attend team meetings to check in with client and fellow team members

Work Hours:
• Full Time Positions available
• Typical Working Hours: 9 AM - 6 PM EST (9 PM - 6 AM PH)
• Other U.S (Pacific Standard Time), Australia, UK shifts may be available
• Weekends and Weekdays

Compensation/Perks:
• $4USD/hr Voice & $3USD/hr Non-Voice
• Christmas/13th month Bonus
• Performance & Recognition Bonuses
• Paid Vacation Days, Holiday and Sick Leaves
• Work from the convenience of your home


** How To Apply **
1. To apply, Copy & Paste the following link to your web browser: https://bit.ly/TalentPopApplication
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.

SKILL SUMMARY
Customer Service & Admin Support
Phone Support
English
Speaking
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