WHM/CPanel hosting tech support

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TYPE OF WORK

Full Time

SALARY

$600 - $1,200 /mo

HOURS PER WEEK

TBD

DATE POSTED

Aug 19, 2022

JOB OVERVIEW

We are searching for Advanced Technical Support Specialists who have big experience in WHM/Cpanel hosting software, love Linux and are committed to being an advocate for our customers.

You will work in a help desk environment handling incoming calls, live chats, and email/ticket requests from high value clients. Help our customers be successful in their businesses by assisting them with website and server related inquiries while also serving as an internal escalation point. You will provide the highest level of customer service by troubleshooting issues related to our Content Management System, site building, email, and server configuration.

Responsibilities:
- Respond quickly and with a sense of urgency and empathy to client inquiries via phone call, chat, email, support desk.
- Create long term business relationships with consistent high quality service and thorough technical troubleshooting.
- Collaborate with a team to determine the best solution to technical issues that arise.
- Assess and fulfill customer needs while teaching them solutions to prevent future problems with their site.

This is a very fun environment with great opportunity for growth.
Please send your resume ASAP, only if you have good WHM/Cpanel experience,

ABOUT THE EMPLOYER

Contact Person: Rocky

Member since: April 5, 2021

Total Job Posts: 3

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