eCommerce Live SMS Customer Engagement Agent

Are you friendly, resourceful, tech-savvy, self-motivated, have discipline and an eagerness to learn?

If yes, then YOU are who we're looking for.

We are in the process of expanding our business and are looking for an AWESOME full-time eCommerce customer service oriented SMS agent to join our Upgrade to see actual info this role, you will:

- Provide a friendly and awesome customer support experience for all of our brands’ customers
- Research, identify and solve any problems customers may have that prevent them from checking out
- Have an understanding of customer shopping experience, sales, bundles, exchanges, returns, abandoned carts

Since our communication with customers is in real-time via chat/SMS, we are looking for someone that will be able to work 5 days a week on USA Time EST time zone (night shift in the Philippines). Our two current shifts are 8AM-4PM EST and 4PM-12AM (midnight) EST. Weekend availability Upgrade to see actual infote: Prior experience in the following is a huge plus (please be sure to mention when applying at our link below):

- eCommerce Customer Support
- Shopify
- Front App

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Interested applicants, please complete our form at ==> [Upgrade to see actual info] and we'll be in touch.

Pay Rate: $550 USD/month
FullTime
CUSTOMER SERVICE & ADMIN SUPPORT