Customer Support Executive

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TYPE OF WORK

Full Time

SALARY

USD500 - 1,200

ID PROOF

70

DATE POSTED

Jul 22, 2021

JOB OVERVIEW

About The Job
You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

What you will do:
- Respond to product inquiries and issues in a timely manner through email, online chat, inbound & outbound call.
- Identify and escalate second line support issues to the right channels (such as bugs, refunds).
- Endorse cases to the Sales Team for cases involving pricing and payment.
- Proactively upsell Jibble features to our products and offer/schedule demos with customers
- Working with the Product team to ensure feature requests are captured and prioritized.

Who we are looking for:
- Minimum 3 to 5 years of working experience in related fields.
- Able to work on a shift basis (night/weekend).
- You are either a native English speaker, or you possess exceptional written and spoken communication skills.
- You are super confident on the phone and in writing.
- You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests.
- You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions.

SKILL SUMMARY
Customer Service & Admin Support
Customer Support Tech Support Email Support
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