Jul 22, 2021
????Call prospective buyers and sellers (we generate 500+ inbound inquiries from numerous sources each month, we need help getting to them all!)
????Answer or respond within 5 minutes to all inbound buyer and seller inquiries (internet and phone)
????Keep accurate detailed notes on each conversation in our CRM
????Book appointments on our Listing and Buyer Specialists' schedule
????Rigorously prospect for new business and follow up with leads until they are ready to sell or buy.
????Achieve productivity, appointment setting, and revenue targets while responding efficiently to customer inquiries (usually in the form of sales leads)and cold calling.
Primary duties include:
????outbound calling, e-mail communication, coordination and scheduling of leads and overall management of sales pipeline through the sales cycle.
????Accurately qualify potential customers for appointments with field agents and accurately convey motivation, competition and financial specifics to the acquisitions team.
????Manage the cultivation of inbound lead inquiries to convert leads to appointments.
????Follow scripts to deliver the team value proposition and handle objections.
????Communicate with our Listing and Buyer Specialists daily
????Assist in getting positive reviews
????Track key performance indicators
????Phone Skills: The ISA has the ability to turn a stranger into a friend quickly and then to connect them with Realtor - their new trusted advisor and guide. They thrive in helping people arrive at a decision.
????Quality Communication: The ISA communicates well across the organization and with prospective clients. Their attention to detail in communications means that the prospective client rarely has to repeat themselves
????Affinity for Technology: Our ISAs will be technologically savvy users and will not be intimidated by learning new technology. Proficiency in the following tech platforms is ideal: Google Chat, Google Meet, Google Suite
??Previous customer service and phone experience preferred
??Learning-based, solution-oriented, and commitment to continuous growth
??Passionate about being the best
??Loves the people they work with
??Enthusiastic work ethic
??Outside-the-box problem solver
??Real Estate experience is helpful and not required