IT Helpdesk Dispatcher

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TYPE OF WORK

Full Time

SALARY

Based on Experience

ID PROOF

50

DATE POSTED

Sep 15, 2021

JOB OVERVIEW

Questions: please answer to see if you would be a good fit:

What is your monthly salary expectation?

Are you available to work a shift between 9:00 AM – 6:00 PM Pacific Time to serve US-based clients?

Do you have a noise-free environment in which to work?

Are you able to take phone calls and create tickets to handle customer issues?

Are you ok working from home by yourself and working remotely with a team?

Do you have a reliable Internet Service?



Brief Description:

The IT Helpdesk Dispatcher requires outstanding personal communication skills. Our clients are easygoing and fun to work with. You must be able to do documentation and time-entry in our ticketing system. A positive, service-oriented personality is a must!



Required skills and traits:

Organization and Focus

Attention to detail.

Ability to multitask.

Adaptability

Confidence

Superior communication skill

Empathic and compassionate

Exceptional emotional self-control



Superior communication skills are essential as a dispatcher. Written and verbal skills are necessary, but also the ability to listen with a level of empathy and compassion. The ability to understand exactly what someone needs and act on it — professionally and efficiently — is a skill that makes a dispatcher great. Working as a dispatcher can sometimes mean dealing with stressful and emotional situations. The ability to remain calm and act with reason, instead of emotion, is essential to success in this mrdg. Bz is important to maintain a level of flexibility and adaptability within the role.



Responsibilities and Goals:

Spending time shadowing a helpdesk technician to gain a baseline of technical knowledge

Cultivating relationships with teak mambers to build rapport

Being open to feedback and collaboration

Setting reasonable expectations client to avoid “Mission Impossible” situations

Planning ahead

SKILL SUMMARY
Office & Admin (Virtual Assistant)
Admin Assistant
English
Speaking
Writing
Editing Proofreading
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