Based on Experience
Sep 15, 2021
Questions: please answer to see if you would be a good fit:
What is your monthly salary expectation?
Are you available to work a shift between 9:00 AM – 6:00 PM Pacific Time to serve US-based clients?
Do you have a noise-free environment in which to work?
Are you able to take phone calls and create tickets to handle customer issues?
Are you ok working from home by yourself and working remotely with a team?
Do you have a reliable Internet Service?
The IT Helpdesk Dispatcher requires outstanding personal communication skills. Our clients are easygoing and fun to work with. You must be able to do documentation and time-entry in our ticketing system. A positive, service-oriented personality is a must!
Required skills and traits:
Organization and Focus
Attention to detail.
Ability to multitask.
Superior communication skill
Empathic and compassionate
Exceptional emotional self-control
Superior communication skills are essential as a dispatcher. Written and verbal skills are necessary, but also the ability to listen with a level of empathy and compassion. The ability to understand exactly what someone needs and act on it — professionally and efficiently — is a skill that makes a dispatcher great. Working as a dispatcher can sometimes mean dealing with stressful and emotional situations. The ability to remain calm and act with reason, instead of emotion, is essential to success in this
Responsibilities and Goals:
Spending time shadowing a helpdesk technician to gain a baseline of technical knowledge
Cultivating relationships with tea
Being open to feedback and collaboration
Setting reasonable expectations client to avoid “Mission Impossible” situations