Seeking Sales + CSR Superstar to join our established USA-based company!

Seeking Telemarketing Sales + CSR Superstar to join our established USA-based company!

Looking to work from home for a caring and supportive US company? We might be right for you! We’re seeking an experienced customer service representative who has polished English speaking AND writing skills, to join our Philippine-based team of CSR reps who also make sales calls to our loyal customers.

This position's roles include:
1. Replying to our customers’ emails and social media posts with details about their orders and information about our products;
2. Fielding voice calls from prospective and existing customers;
3. Making telemarketing calls out to new customers, existing customers, and former customers to gauge their interest in placing orders.

Pay rate starts at $4.5 USD paid twice monthly + 13 month bonus opportunity.

What we're looking for in an ideal candidate:
> Experience working in customer service for a US based, English-speaking call center;
> Excellent English skills, verbal and written; understanding of the US based customer;
> Available to work overnight Philippines time as our shifts generally run 9:00 a.m. PST - 5:00 p.m. PST;
> Enjoys working in a collaborative, caring team environment;
> Listens to direction well and has an outgoing, energetic approach to people;
> Must have an established, reliable, high-speed Internet and quiet work environment, free of distractions.

The following is a plus:
> Pet people are a plus as our products are pet-oriented!
> Have experience working in Shopify and/or Amazon accounts;
> Have experience with RingCentral;
> Have experience working in text-based customer service (like email replies or >Facebook comments).

Interested in learning more about our position? We’d love to hear from you. Just reach out with a detailed letter explaining why we’d make a great fit...be sure to also include a resume (link or hard copy), and not just a link to your bio on this website. Remember, we’re looking for someone with great communication skills so your grammar and punctuation matters!