General VA & Operations Assistant | Amazon Product Research, Customer Service, Admin

We’re looking for a full-time Operations Assistant to provide administrative support and assist with various tasks of our Operations team.

You will be working closely with our Operations Team to assist with various tasks and ensure smooth and effective operation of a fast-growth start-up company. You must be well-organized and have a keen eye for details.

This role is very dynamic and has a lot of room for growth.

MAIN AREAS INCLUDE:
Product Research
Administrative Tasks
Product Management
Customer Service
File/Data Management

SKILLS NEEDED
- Proficient with Microsoft Excel and Word is REQUIRED
- Excellent Written and Verbal English Communication Skills is REQUIRED
- Strong Administrative Experience is REQUIRED
- High Level of Organization and Time Management is REQUIRED
- Keen Eye for Details is REQUIRED
- Excellent Problem Solving Skills is REQUIRED

ADVANTAGE & PLUS SKILLS (NOT REQUIRED)
- Proficiency and Knowledge in Managing Amazon Seller’s Account is a STRONG ADVANTAGE
- Experience and Knowledge of Freshdesk is a STRONG ADVANTAGE
- Proficiency and Knowledge with Asana is a STRONG ADVANTAGE
- Experience and Knowledge of Airtable is a PLUS
- Knowledge in culinary arts, cooking, kitchen industry is a PLUS

ABOUT THE COMPANY & ME:
I own & operate a few online e-commerce businesses. I’ve been working with Virtual Assistants for the last 3 years and all of my VA’s have been very happy to work with me. I have previously hired on all major VA platforms including - Upwork, Freelancer and Fiverr.

Our team is made of extraordinary people who thrive on solving difficult problems and building enduring products for ecommerce. Currently, our e-commerce business operates multiple DTC brands on Amazon, Shopify, Etsy and Ebay in North America. We have 11 full-time employees (including 4 from PH) with over 15 team members that are contracted for specific projects.

We are on a strong YoY growth trajectory and looking to double the team size in 2021.

We're growing fast and are seeking new team members that are curious, free-thinking, and determined to make an impact.

TO APPLY FOR THE JOB:
1. Change the subject like to "I Want to be the Best Operations Assistant"
2. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit.
3. Under that put the answers to the following questions, and include the numbers to make it easy for me to read.

1) What does it take to be an effective/efficient VA?

2) What are the essential skills to an E-Commerce Business?

3) Describe your experience as a virtual assistant.

4) Do you have any other experience that will make you perfect for the job?

5) Please complete the following Mini-Test Tasks:

Part 1) Product Research
Find 3 Amazon products that meet the following criteria:
- 1. Under 1000 Search Results
- 2. List Price between $25 - $150
- 3. Weight under 8 pounds
- 4. Largest Dimension (LWH) under 18 inches
- 5. Estimated Top Seller Sales greater than 150 units per month
- 6. Number of Actual/Direct/Similar Competitors (Product Listings) within the first the first 3 pages

Part 2) Customer Service: How will you respond to the following customers?

Customer #1: Hi, my girlfriend bought me a grey knife backpack through Amazon as a gift, but I was wondering if I could exchange it for the black one instead? When I saw the backpack in person, I was starting to get a little worried as it may stain more quickly and the stains will show more on the grey than the black one, so maybe the black color would be better. I'd like to know if it would be possible to exchange for the other color and how I would do so through Amazon. Thank you.

Customer #2: I never received a confirmation email . About my order or when it would arrive…

Customer #3: Very very happy!! Thank you.