Marketing agency operations/support manager

We are a small web development and digital marketing agency.

We are searching for a super organised operations support/admin person to help us run our daily operations smoothly.

Some tasks you may be doing include:

- managing projects statuses and providing updates to clients
- ensuring timelines and schedules are met
- maintaining and managing project boards and tasks inside ClickUp
- helping to allocate staff to projects and tasks
- responding to support requests from clients
- preparing end of month reports
- making content updates to client websites
- managing email inbox of the CEO
- writing support documentation and processes
- initial responses to inbound enquiries
- appointment setting with inbound enquiries

You should be familiar and have demonstrable experience with at least some of the following:

- basic HTML and CSS
- website content management systems
- SEO concepts
- Google analytics and Google search console
- project management tools (we use ClickUp)

Qualities we are looking for:

- native level English, written and spoken
- strong ethos on customer satisfaction
- well organised and process driven
- commitment to personal development and learning
- able to work 8am to 4pm UK time

We are willing to consider full time and part time applications.