Outbound Call Operators -- Sales and CSR focused

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TYPE OF WORK

Full Time

SALARY

$5 USD

HOURS PER WEEK

TBD

DATE POSTED

Jul 05, 2021

JOB OVERVIEW

Our Call-Center/Customer Service Team is looking for a new operator who can join our outbound sales team!

Our ideal candidate is a team-player with a wealth of experience in working on English voice- and written-communication teams for US-based clients. A

This position's tasks include:
1. Joining a team of agents who communicate with customers via voice calls and written comms (emails and social media posts) to answer their questions about our products sold via our e-comm website.
2. Making outbound calls to new customers to gather their recommendations and upsell them on additional purchases.
3. Follow up with former customers and entice them to resume purchases.

What we're looking for in an ideal candidate:
> Experience working within a US based, English-speaking call center;
> Experienced in taking calls from United States-based customers;
> Excellent English skills, verbal and written; understanding of the US based customer;
> Available to work overnight Philippines time;
> Must have an established, reliable, high-speed Internet and quiet work environment, free of distractions.

The following is a plus:
Have experienced customer service reps that you can also recommend to us to join your team;
Have experience setting up CSR procedures;
Have experience working in Shopify and/or Amazon accounts;
Have experience with RingCentral
Have experience working in text-based customer service (like email replies or Facebook comments).

Full Time, minimum of 40 hours per week.

Salary is $5 USD paid twice monthly.

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