Virtual Assistant (Ecommerce)

Are you a dedicated customer support rep with strong communication skills? Join our family-sized virtual team by applying today! No experience required, and we'll train you from the beginning.

Why work with us:

- Weekly pay.
- 100% remote, work in the comfort of your home with minimum supervision.
- Awesome weekly commission and year end bonus.
- Stable and long-term job relationship.
- Opportunity to grow your skill sets and take on more responsibilities.
- Mentoring and coaching opportunities.
- Friendly and positive working environment (Family Business Environment)
- Win-Win relationship with employer (you grow and we pay you more!)


Requirements:

*** Excellent communication skills and sympathy are required ***
- High-speed internet
- Distraction-FREE area for phone support
- North American accent and familiarity with US culture is preferred. (Easy to build a relationship with our customers)


Responsibilities:

- Interact with customers on behalf of the organization either by email, phone, or chat- serve as the face of the company.
- Strong communication skills to clearly and accurately respond to customer inquiries and concerns through service tickets.
- Record details of customer contacts and actions taken.
- Refer issues to department managers for specific actions to be taken.
- Monitor progress and follow-ups to each department for speedy resolution.
- Maintain constant communication with the customers until issues are resolved.
- Handle complaints and escalations to the manager.
- Maintain positive relationships with the customers and co-workers.
- Documents updates in the customer support process for future reference.
- Continuously look for improvements in the customer support process.

How to apply

Please send us a 1-2 min video introduction to Upgrade to see actual info the video, briefly discuss your career goals, experiences, why you believe you are the best candidate for this position, the problems you encountered in the last job (or past jobs), and what actions you took to resolve them.

*** Only candidates with a video introduction will qualify for the first-round interviews. ***