Customer Service Associate

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TYPE OF WORK

Full Time

SALARY

Up to $550 per month (full time equivalent)

HOURS PER WEEK

TBD

DATE POSTED

Jul 26, 2021

JOB OVERVIEW

Who we are:
We are a technology platform that helps independent fitness trainers get online and grow their own business. We believe that EVERY health and fitness trainer deserves the opportunity to create a life they choose!

From the guys that brought you Just Eat, Class-ify is a platform where incredible local hero health and fitness instructors from around the globe can build their own online community, centred around live classes and remote coaching (Upgrade to see actual info). Since launching in November 2020, Class-ify is already a global platform with trainers in 16 different countries and paying clients in 34 different countries.

Class-ify is going through a crucial growth period, and, therefore we are looking to expand and recruit a new person to join our Customer Support Upgrade to see actual infoitially this will be a temporary position, but permanent opportunities are available for people that fit in well with our team and culture. Joining the business in its infancy means there is a limitless opportunity to thrive and grow alongside our fast-growing Upgrade to see actual info the future this could mean managerial opportunities and responsibilities.

We are in search of a versatile Customer Service Associate to assist fitness trainers to input client workout plans into our database. The successful candidate will work closely with the rest of the Customer Support team, who are all fully remote. To be efficient in this role, you must have excellent attention to detail and understand our vision.

Responsibilities:
Accurate data entry
Give first class service to our customers to resolve their queries
Recommend efficiency improvements to improve customer service

Requirements for the role:
Must be a self-starter with excellent attention to detail and a passion for delivering excellent customer service.
Excellent English language skills (both written and verbal communication skills) essential.
Ability to prioritise tasks efficiently while managing expectations of multiple key stakeholders is critical.
Must have strong problem solving skills, an entrepreneurial spirit, a willingness to go the extra mile when needed and the ability to execute at Upgrade to see actual infosired background:
Experience using Zendesk ticketing system and knowledge base would be helpful, but not essential if you are willing to learn the system.
Experience in an early stage start-up or scale-up with diverse skills working as part of a team to develop internal systems and process improvements also preferable.

Perks:
Opportunity to join a fast growing company with future career development and promotion opportunities.
The successful candidate will work as part of a fully remote and growing team.
Will be a valued and key teaUpgrade to see actual infomber.

Please note - in order to apply for the role, all candidates must initially submit a 2 minute video explaining two things: why you would be a good fit for the position & what your career aspirations are.

ABOUT THE EMPLOYER

Contact Person: Tristan Rushworth

Member since: January 11, 2021

Total Job Posts: 0

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