Shopify VA

ABOUT US
We are an alternative health company based in the United States. We’re growing our business and we’re looking to add another member to the team to help us with our goal. We provide intensive training for the position, and for a career in a professional setting.


ABOUT THE ROLE
This role will see you focusing on customer service and email management. You will be delivering excellent customer service to our customers through email and call. You will also be contacting suppliers and potential partners, and checking the status of orders.


ABOUT YOU
*Confidence*
- You have the confidence to speak your mind. Whether it’s to share a new idea or to tell your manager that you think there’s a better way to do something.

*Fast learner*
- To thrive in this role, you are someone who can learn and adapt very quickly. We’re constantly looking for new ways to improve our operations, and your role will be at the forefront of helping to implement new experiments.

*You take pride in your work*
- We will give you all the training you need to succeed, however, your attitude is what matters at the end of the day. You are someone who double and triple checks email drafts before sending. You care about delivering excellent customer service.


Duties & responsibilities
You will be doing the following activities:
- Managing our Shopify store
- Helping customers with their inquiries, issues, and other concerns through email and phone
- Following up with customers to ensure they are satisfied with the product
- Checking in with the suppliers regarding the status of the customers’ orders
- Researching and reaching out to potential customers, business partners, and vendors
- Creating content for social media (Instagram, Pinterest, Facebook) in Canva


Skills and experience
- Excellent written and spoken English
- Excellent organization and multitasking to manage multiple customers at any given time
- Proficiency with computer and online software is a plus (e.g. GSuite, Shopify, Canva etc.)
- Additional skills will be viewed favorably (e.g. social media management, copywriting, design, etc.)


Why should you join us?
Your ideas are valued
- You are joining as a valued teaUpgrade to see actual infomber where your thoughts and ideas are welcomed

Grow with us
- We are a small company now, but as the company grows, you’ll grow with us through internal promotion opportunities

Great Benefits
- $400 salary. Additional benefits and health insurance after regularization

MUST-HAVES
- Reliable internet connection
- Home-based office setup (computer or laptop with working headphones)

*Willing to be trained
*Willing to work on the graveyard shift
*Able to juggle multiple tasks
*Able to handle stressful situations
*Able to handle objections

How to apply (important)
- Please send us a message with the word “WELLNESS” on the SUBJECT LINE. Any applications without this word will not be considered.

We look forward to hearing from you!