Customer Service Representative: Chats and Emails

Answering chats and emails

Customer Service Representative

About Toolots:

Toolots is building the largest e-commerce marketplace for Industrial Equipment. Toolots was founded in 2016 by serial entrepreneur Jason Fu to provide a platform for global manufacturers to sell worldwide. The Company is headquartered in Cerritos, CA with six offices in China. Toolots is growing rapidly and is seeking talented individuals to join our team of customer service professionals.

Position Highlights:

Join a passionate team of problem-solvers at one of the fastest-growing e-commerce companies. Customer service professionals at Toolots are trained to be experts in our product categories and provide exceptional service to our customers.

Job Duties:·

- Serve as the initial point of contact with customers regarding product and delivery questions as well providing exceptional service post-sale

- Interact with customers through a variety of channels including phone, chat and email

- Troubleshoot customer issues that may arise during fulfillment or shipping

- Assist customers with returns and other post-sales service issues

- Maintain accurate information and customer notes within the Company’s database

- Escalate complex issues to Tier 2 customer support and Technical Support


Experience needed:

- Previous customer service experience is strongly preferred·

- Proven experience problem-solving in a fast-paced setting

- Intermediate knowledge of Microsoft Office and ability to quickly learn new software platforms

· Exceptional attention to detail

- Strong written and oral communication skills

- Team player who is honest, attentive, professional, courteous, and reliable



Bonus Skills:

· Knowledge of machines and tools (lathe machines, milling machines, band saws, cold saws, abrasive saws)

- Prior experience using Magento and/or Netsuite