FULL-TIME Operations Admin/ Customer Success

THIS IS A FULL-TIME REMOTE, WORK FROM HOME POSITION - To apply for this post, the essential person specification must be met. You must explain in your application what person specifications you meet and must have a CV enclosed. Your application will not be considered without the above.

Working hours you need to be COMPLETELY AVAILABLE: 8:30 AM to 6:00 PM (UAE time)

We are an online portal that guides qualified dentists to prepare for Dental Licensing Examinations in the Middle-east enabling dentists to work and legally practice.

We are seeking an active, highly motivated, enthusiastic quick-leaner Customer Support Executive. You will be provided with support and training. This post offers a varied mix of duties. Please make sure you read the job description and person specification carefully.

The post-holder will be accountable directly to Ms Sumi Smith- Day to day management and supervision will be overseen Ms Sumi Smith.


Key Responsibilities

• To promptly respond to prospective customers, registered customers, subscribed customers, colleagues emails and across social media collaterals using MS outlook, WhatsApp, social media Messengers etc.
• To provide guidance to active and prospective customers on using eDental products and services
• To fill and submit related forms
• Regular, Daily Check-Ins For Active Applications And Taking Action, Where Relevant For Completion Of These Processes.
• Update, categorize Question bank by adding new recent questions, explanations etc. under the guidance of the Team Leader
• To create engaging content across social media platforms based on requirements provided.
• To contribute to the smooth running of the platform by verifying and escalating key issues to technical team


Other Duties

• To undertake appropriate administration tasks
• To undertake any necessary training and/or development
• Any other duties commensurate with the grade of the post deemed reasonable as directed by the supervisors


Skills & Abilities

Essential
• Excellent organizational skills and ability to work in fast-paced way.
• Excellent verbal communication skills including questioning, trouble shooting and listening skills
• Excellent written communication skills to provide accurate, valid and complete information while having the ability to deal with a wide range of people
• Impeccable attention to detail, promptness and keeness to produce high standard of work
• Knowledge of Microsoft Outlook, Microsoft Excel, Microsoft Word
• Ability to prioritize and organize own work. Excellent Negotiation Skills To Get Work Successfully Completed
• Good documentation skills
• Basic trouble-shooting and problem-solving skills

Desirable
• Basic SEO knowledge
. Sales or marketing skills are highly desirable.



Personal Attributes

Essential
• Flexible attitude towards work
• Discipline and regard for confidentiality and security at all times
• Willingness to undertake any necessary training for the role

Other Benefits,
*Annual Increments
*Performance Bonuses
*Sales Bonuses