Customer Support Team Lead - Spanish

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

PHP55,000 - 63,000/mo

ID PROOF

50

DATE POSTED

Apr 18, 2021

JOB OVERVIEW

Are you looking for an exciting opportunity to join a health-tech startup fighting the spread of Covid-19? Dr. B is hiring for a Customer Support Team Leader - fluent in Spanish. This is a full-time, work from home position, for immediate employment.

Job Description

General Purpose:
-Supervise and leads a team of patient specialists
-Ensure company goals, best practices, and deadlines, are communicated to the team
-Actively recruit talented new team members
-Provide help to management, including hiring and training, and keeps management updated on team performance.
-Ensure that concerns and policies are communicated to management and team members.

Position Summary, Responsibilities, and Expectations
-Supports team manager and co-team leads.
-Manages and updates current trackers to provide thorough and detailed reports on team performance, mission-related objectives, and deadlines
-Encourages team members by sharing team priorities and recognizing places where new training or ability tests are required.
-Assists management with hiring and training of new team members.
-Answers team member questions, solves team member problems, and monitors team member work for quality and adherence to guidelines.
-Creates strategies to encourage team members to follow company regulations and achieve performance goals.
-Quality customer service includes interacting with customers, responding to customer inquiries, and handling customer complaints effectively.

Requirements:
Strong oral and written communication skills using both English and Spanish language
2+ years of experience working with email support, customer service.
Leadership Skills
Excellent computer skills (experience with Zendesk is a major plus)
You are at ease and enjoy working in a fast-paced startup environment.
Strong network in Manila area
Must be self-motivated, act independently, and know when to escalate issues

About Dr.B:
Dr. B was created by Cyrus Massoumi, the founder of Zocdoc. The service was developed with the advice of Dr. Ian Lipkin , Director of the Center for Infection and Immunity, NIH Center for Diagnostics and Discovery, and Center for Solutions for ME/CFS at Columbia University. Dr. B connects people with local providers that have extra doses using a standby system. Sometimes, patients have to cancel their vaccination appointments, leaving unused doses at the end of the day. Dr. B sends text message notifications when they become available nearby.

You can visit hidrb.com and find more information in the About Us and FAQ section.

Manila area applicants only

SKILL SUMMARY
Customer Service & Admin Support
Email Support
English
Speaking
SHARE THIS POST
facebook linkedin