Apr 17, 2021
Looking for an exciting opportunity to join a new health-tech startup. Dr.B is hiring for a Customer Support Representative-fluent in Spanish. This is a part-time, work from home position, for immediate employment.
-Ensure that patient and other customers receive timely, friendly, and accurate responses
-Ensure quality patient experience in Dr.B website
-Ensure all efforts are expended to meet/exceed patient expectations
-Handle all patient inquiries on FAQ, registration, and other general information
Position Summary, Responsibilities, and Expectations:
-Act as the first point of contact for patient inquiries via Zendesk CRM
-Possess engaging customer-centric skills and the ability to communicate effectively with patients
-Maintain professional internal and external relationships that meet Dr.B’s core values
-Accurately assign tickets to other attention levels
-Understanding simple troubleshoot and report them to our tech support team
-Identify inefficiencies and opportunities with support processes
-Strong oral and written communication skills using both English and Spanish language
-1+ years of experience working with
-You love helping people and find it rewarding to solve their problems
-You’re a great communicator!
-Excellent computer skills (experience with Zendesk is a major plus)
-You are at ease and enjoy working in a fast-paced startup environment.
-Must be self-motivated, act independently, and know when to escalate issues
Dr. B was created by Cyrus Massoumi, the founder of Zocdoc. The service was developed with the advice of Dr. Ian Lipkin , Director of the Center for Infection and Immunity, NIH Center for Diagnostics and Discovery, and Center for Solutions for ME/CFS at Columbia University. Dr. B connects people with local providers that have extra doses using a standby system. Sometimes, patients have to cancel their vaccination appointments, leaving unused doses at the end of the day. Dr. B sends text message notifications when they become available nearby
You can visit
Applicants must be located in the Manila area