Customer Support Representative - Spanish

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TYPE OF WORK

Part Time

SALARY

PHP18,000-21,000/mo

ID PROOF

50

DATE POSTED

Apr 17, 2021

JOB OVERVIEW

Looking for an exciting opportunity to join a new health-tech startup. Dr.B is hiring for a Customer Support Representative-fluent in Spanish. This is a part-time, work from home position, for immediate employment.

General Purpose:
-Ensure that patient and other customers receive timely, friendly, and accurate responses
-Ensure quality patient experience in Dr.B website
-Ensure all efforts are expended to meet/exceed patient expectations
-Handle all patient inquiries on FAQ, registration, and other general information

Position Summary, Responsibilities, and Expectations:
-Act as the first point of contact for patient inquiries via Zendesk CRM
-Possess engaging customer-centric skills and the ability to communicate effectively with patients
-Maintain professional internal and external relationships that meet Dr.B’s core values
-Accurately assign tickets to other attention levels
-Understanding simple troubleshoot and report them to our tech support team
-Identify inefficiencies and opportunities with support processes

Requirements:
-Strong oral and written communication skills using both English and Spanish language
-1+ years of experience working with email support, customer service.
-You love helping people and find it rewarding to solve their problems
-You’re a great communicator!
-Excellent computer skills (experience with Zendesk is a major plus)
-You are at ease and enjoy working in a fast-paced startup environment.
-Must be self-motivated, act independently, and know when to escalate issues

About Dr.B:
Dr. B was created by Cyrus Massoumi, the founder of Zocdoc. The service was developed with the advice of Dr. Ian Lipkin , Director of the Center for Infection and Immunity, NIH Center for Diagnostics and Discovery, and Center for Solutions for ME/CFS at Columbia University. Dr. B connects people with local providers that have extra doses using a standby system. Sometimes, patients have to cancel their vaccination appointments, leaving unused doses at the end of the day. Dr. B sends text message notifications when they become available nearby

You can visit hidrb.com and find more information in the About Us and FAQ section.

Applicants must be located in the Manila area

SKILL SUMMARY
Customer Service & Admin Support
Email Support Customer Support
English
Speaking
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