Virtual Assistant

We are looking for a talented Virtual Assistant to provide administrative support to our team while working remotely. Location is virtual with preference in a US time zone.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Zoom and Slack.

Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. In many instances, you will be the first point of contact for our business.

Responsibilities:
• Meet with project manager weekly to overview schedule and tasks
• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Prepare customer spreadsheets and keep online records
• Organize managers’ calendars
• Perform market research
• Create presentations, as assigned
• Address employees administrative queries
• Provide customer service as first point of contact
• Onboarding new clients and providing a smooth, supportive, and high-touch onboarding experience
• Managing and supporting existing clients by answering their questions, resolving their issues and building a relationship with them
• Co-hosting discovery calls, creating the "Call" documents and timestamping, then recording the call to the cloud
• Having an extreme awareness of who each client is and what service we provide to them
• Learning all of our programs, lessons, strategies, policies, and decision-making process so you can give expert feedback and support.

Requirements:
• Be exceptionally confident on 1:1 Zoom calls
• Be highly organized, detail-oriented, with a love of developing new systems and processes.
• Be excellent at managing ongoing conversations with multiple people at once.
• Take direction well and thrive in a high-performing team.
• Be an independent, self-starter who executes tasks on time and with a high level of attention to detail!
• Have super strong communication skills and willingness to take constructive feedback.
• Be loyal, hardworking, and comfortable in a fast paced small-business environment where priorities can change quickly.
• Be available to attend weekly, and monthly Team meetings remotely via Zoom
• Proven experience as a Virtual Assistant or relevant role
• Familiarity with current technologies, like desktop sharing, cloud services and VoIP
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• Excellent time management skills
• Solid organizational skills
• High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus

This is a freelance position. Applicants will not be an employee of this organization and will be paid as a contractor.