Customer Support Representative

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TYPE OF WORK

Full Time

SALARY

Php 25 000/per month

ID PROOF

50

DATE POSTED

Apr 08, 2021

JOB OVERVIEW

While we started out small, we were determined to provide the highest quality services. Today, we are a full-time operation based out of our NJ headquarters and supported by a multi-national team located in 8 countries and 11 timezones.
With Poluco, you not only get industry-standard solutions, but you gain a team of experts that are committed to helping your business grow. Whether you’re an established business or just getting started, you’ll have access to free, comprehensive support. Our job is not complete until you are 100% satisfied with the services we have provided.
Our passion is helping businesses grow. With the right team, it’s possible to make a significant impact with less hassle. We love tackling problems head-on and making it easy for everyone to connect and get the job done.
We are looking for a passionate, customer-oriented and hardworking Customer Support Agent, whose mission is to continually improve customer service effectiveness and efficiency by providing excellent and timely service to our customers.

Responsibilities:

-Work in a team of support agents providing exceptional client support on our e-commerce platforms via email, telephone, and live chat;
-Taking ownership of tickets all the way to resolution and provide timely client updates;
-Working with Customer Reviews and Feedback on multiple e-commerce platforms;
-Working with Seller Support teams on multiple e-commerce platforms;
-Assist with order fulfillment on a daily basis;
-Record and relay recurring customer feedback and insights;
-Maintain customer satisfaction ratings based on criteria set forth by the company.

Requirements:

-Excellent command of English and extraordinary communication skills;
-Motivation, pro-activity, and enthusiasm are a must;
-Familiarity with Excel preferred;
-2?3 years of previous experience with a high-growth e-commerce company preferred;
-A successful candidate should be familiar with the standard e-commerce customer service tech stack: Slack, CS platforms (i.e. Zendesk, HelpScout, etc.);
-Experience with Amazon, eBay, Walmart is highly preferred.

Work conditions:

-Work in an international environment, a fast-growing US-based company;
Free access to our online library and courses for your personal and career development;
Career advancement opportunities within the company and personal development;
Competitive, stable compensation based on experience and credentials;
Performance bonuses;
Full-time, office setting, 5 days/40 hours per week remote position is negotiable;
Work schedule: 3:00 am — 12:00 pm EST/ 4:00 am — 1:00 pm EST;
Official contract.

SKILL SUMMARY
Customer Service & Admin Support
Customer Support Email Support Tech Support
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