Customer Support Task Agent

JOB OVERVIEW

GlossGenius is fundamentally changing the beauty industry by using cutting-edge technology to power the businesses of a new-age of independent beauty professionals (makeup artists, hair stylists, etc)) that collectively make up a large and quickly growing part of the US beauty industry.

GlossGenius empowers these entrepreneurs with elegant, modern, industry-leading Client Relationship Management (CRM), scheduling, analytics, reporting, and payment tools as well as an artificial-intelligence powered virtual personal assistant, Gloss, that helps these professionals run their business and be more successful at what they do. Our software is reimagining the way these professionals work.

GlossGenius is based in Manhattan, New York, is backed by a number of notable venture firms, strategic investors and angel investors and was part of the highly selective Techstars New York Fall 2015.


SKILLS & QUALIFICATIONS REQUIRED:

- Verbal Communication
-Phone Skills
- Data Entry Skills
- People Skills
- Attention to Detail
- Web Research
- Email Management
- Data Organization
- Task Execution
- Multi-tasking
- Excel/Google Sheets

OTHER IN-DEPTH REQUIREMENTS:

Experience as in customer service with an US, Australian or UK based company. **You must speak and write English perfectly - this is a requirement.**

We require that you are computer literate with knowledge of Google apps including but not limited to Google Drive, Google Docs, Google Sheets. Attention to detail is a MUST.

Since this is a remote position, we ask that you have fast and reliable internet along with an updated computer. You should be available to meet via Zoom, Skype or Google Hangouts for weekly Upgrade to see actual info addition to that, you must be able to communicate and work well with the team. Over communication and constantly asking questions is preferred over not asking or collaborating at all.

Last but not the least, you must be self-motivated, willing to take initiative to get the task done, able to work in a fast-paced environment and have a positive Upgrade to see actual infoPENSATION & BENEFITS:

We want you to get better every single day, because it makes us better!

- Pay is salaried and at the rate of USD $4.00 per hour.

READ PRIOR TO APPLYING: (failed to follow instructions will not be selected)

In your message please include the following:
- Cover letter
- Resume
- A quick 5 to 10 minute video of yourself with answers to the following:

o Tell us a little about yourself
o Why do you want to work for GlossGenius? What attracts you to the company?
o Why are you the ideal candidate for this position? (Why should we pick you?)
o Tell us about a time in your career when you overcame an obstacle.

You can attach these as links to your Dropbox or other cloud tools and submit them.